How To Fix CRM_QUOTATION009 - The quotation status cannot be reset

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_QUOTATION - Quotation-related messages

• Message number: 009

• Message text: The quotation status cannot be reset

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

You cannot convert the item to an order item.

How to fix this error?

See the status analysis in the status detail screen for the item for
more information.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_QUOTATION009 - The quotation status cannot be reset ?

  The SAP error message CRM_QUOTATION009 indicates that the system is unable to reset the status of a quotation. This can occur for several reasons, and understanding the cause is essential for finding a solution. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Quotation Status: The quotation may be in a status that does not allow it to be reset. For example, if the quotation has been converted into an order or has been finalized, it may not be possible to reset its status.
  Dependencies on Other Documents: If the quotation is linked to other documents (like sales orders or contracts), the status reset may be restricted due to these dependencies.
  Authorization Issues: The user may not have the necessary authorizations to change the status of the quotation.
  System Configuration: There may be specific configurations in the system that prevent the status from being reset based on business rules or settings.
  
  Solutions:
  
  Check Quotation Status: Review the current status of the quotation. If it is in a finalized state or has been converted to an order, you may need to reverse that process before resetting the status.
  Review Document Links: Check if the quotation is linked to any other documents. If it is, you may need to unlink or adjust those documents before attempting to reset the status.
  User Authorizations: Ensure that the user attempting to reset the status has the necessary authorizations. You may need to consult with your SAP security team to verify and adjust user roles if needed.
  Consult Configuration Settings: If the issue persists, consult with your SAP configuration team to review any settings that may be preventing the status reset. This may involve checking the status management settings in the CRM module.
  Use Transaction Codes: If applicable, use transaction codes like CRMD_ORDER to access the quotation and check for any inconsistencies or issues that may be causing the error.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for information on quotation management and status handling.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to involve your SAP support team or consult with SAP directly for further assistance.