How To Fix CRM_QUOTATION010 - The item cannot be completed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_QUOTATION - Quotation-related messages

• Message number: 010

• Message text: The item cannot be completed

What causes this issue?

If a quotation item is copied to a sales order, you should be able to
set the status to "completed". You cannot set this status, however.

System Response

The system will not allow you to convert the quotation to a sales order.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

In the status detail screen for the item, use the status analysis to
check why the you cannot set the status to "completed".

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_QUOTATION010 - The item cannot be completed ?

  The SAP error message CRM_QUOTATION010 ("The item cannot be completed") typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the status or data of a quotation item. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Incomplete Data: The item may have missing mandatory fields or data that is required to complete the quotation.
  Status Issues: The item might be in a status that does not allow it to be completed (e.g., it could be in a draft status or marked for deletion).
  Item Type Restrictions: Certain item types may have restrictions that prevent them from being completed.
  Pricing Issues: If there are pricing discrepancies or if the pricing conditions are not met, the item may not be able to be completed.
  Dependencies on Other Items: If the item is dependent on other items that are not completed or have errors, it may also lead to this message.
  Custom Validations: Custom validations or enhancements in the system may also trigger this error if certain conditions are not met.
  
  Solutions:
  
  Check Mandatory Fields: Review the item details to ensure that all mandatory fields are filled out correctly.
  Review Item Status: Check the status of the item. If it is in a status that does not allow completion, you may need to change the status or take appropriate actions to allow completion.
  Validate Item Type: Ensure that the item type is appropriate for the action you are trying to perform. If necessary, consult with your SAP administrator or functional consultant.
  Check Pricing Conditions: Review the pricing conditions associated with the item. Ensure that all necessary pricing information is correctly set up and that there are no discrepancies.
  Dependencies: Investigate if there are any dependencies on other items and resolve any issues with those items first.
  Custom Logic: If there are custom validations in place, review the logic to ensure that it is functioning as intended and that all conditions are met.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and edit the quotation details.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation for CRM quotations to understand the expected behavior and requirements for completing items.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By systematically checking these areas, you should be able to identify the cause of the error and take appropriate steps to resolve it.