How To Fix CRM_PS_SUPR025 - SuPr: Always assign same transaction type to a request category

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SUPR - PS: Message Class for Successor Processing

• Message number: 025

• Message text: SuPr: Always assign same transaction type to a request category

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SUPR025 - SuPr: Always assign same transaction type to a request category ?

  The SAP error message CRM_PS_SUPR025 indicates that there is an inconsistency in the assignment of transaction types to request categories in the SAP CRM system. This error typically arises when a request category is associated with multiple transaction types, which is not allowed.
  Cause:
  The primary cause of this error is that the system expects each request category to be linked to a single transaction type. If a request category is mistakenly assigned to more than one transaction type, the system will trigger this error message to prevent inconsistencies in processing.
  Solution:
  To resolve the error, you need to ensure that each request category is assigned to only one transaction type. Here are the steps to do this:
  
  
  Identify the Request Category: Determine which request category is causing the error. This information is usually provided in the error message or can be found in the transaction that triggered the error.
  
  
  Check Transaction Type Assignments:
  
  Go to the configuration settings in SAP CRM.
  Navigate to the area where request categories and transaction types are defined (usually under the CRM customizing settings).
  Check the assignments for the identified request category.
  
  
  
  Modify Assignments:
  
  If you find that the request category is linked to multiple transaction types, you will need to modify the assignments.
  Assign the request category to only one transaction type. If necessary, you may need to create a new request category for the additional transaction types.
  
  
  
  Test the Changes: After making the necessary adjustments, test the process again to ensure that the error no longer occurs.
  
  
  Documentation: Document the changes made for future reference and to maintain a clear understanding of the configuration.
  
  
  Related Information:
  
  Transaction Types: These are used in SAP CRM to define how different types of requests are processed. Each transaction type can have specific settings and behaviors.
  Request Categories: These categorize different types of requests in the CRM system, such as service requests, complaints, or inquiries.
  Customizing Settings: The configuration for request categories and transaction types can typically be found in the SAP Customizing Implementation Guide (IMG) under the CRM module.
  
  If you continue to experience issues after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting.