How To Fix CRM_PS_SUPR023 - SuPr: Error during approval check for successor

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SUPR - PS: Message Class for Successor Processing

• Message number: 023

• Message text: SuPr: Error during approval check for successor

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SUPR023 - SuPr: Error during approval check for successor ?

  The SAP error message CRM_PS_SUPR023 indicates that there is an issue during the approval check for a successor in the context of project management within the SAP Customer Relationship Management (CRM) module. This error typically arises when there are problems with the project structure or the relationships between project elements.
  Cause:
  
  Missing or Incorrect Successor Relationship: The successor project or task may not be correctly defined or may be missing.
  Approval Workflow Issues: There may be issues with the approval workflow configuration or the status of the project/task that is being checked.
  Authorization Issues: The user may not have the necessary authorizations to perform the approval check.
  Data Inconsistencies: There may be inconsistencies in the project data, such as missing fields or incorrect entries.
  
  Solution:
  
  Check Successor Relationships: Verify that the successor relationships are correctly defined in the project structure. Ensure that all necessary successors are assigned and that there are no missing links.
  Review Approval Workflow: Check the configuration of the approval workflow. Ensure that the workflow is active and that all necessary steps are correctly defined.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the approval check. This may involve checking roles and permissions in the SAP system.
  Data Validation: Review the project data for any inconsistencies or missing information. Correct any errors found in the project or task definitions.
  Transaction Logs: Check transaction logs or system logs for more detailed error messages that may provide additional context for the issue.
  Consult Documentation: Refer to SAP documentation or support notes related to the CRM module and project management for any specific guidance on this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CJ20N, or CJ02 for project management tasks.
  Support Community: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.