How To Fix CRM_PS_SERVICEPLAN037 - Start date is mandatory for eligibility determination

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 037

• Message text: Start date is mandatory for eligibility determination

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The decision period is mandatorily needed for Eligibility Determination.

How to fix this error?

Enter a Start Date and trigger the eligibility determination again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN037 - Start date is mandatory for eligibility determination ?

  The SAP error message CRM_PS_SERVICEPLAN037 indicates that a start date is mandatory for eligibility determination in the context of service planning within the SAP Customer Relationship Management (CRM) module. This error typically arises when trying to create or modify a service plan or service order without specifying a required start date.
  Cause:
  The error occurs due to the following reasons:
  
  Missing Start Date: The start date field is not filled in the service plan or service order.
  Configuration Issues: The system may be configured in such a way that the start date is a mandatory field for eligibility determination.
  Data Entry Error: The user may have overlooked entering the start date during the creation or modification of the service plan.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Enter Start Date:
  
  Navigate to the service plan or service order where the error occurred.
  Locate the field for the start date and enter a valid date.
  
  
  
  Check Configuration:
  
  If you have access to configuration settings, check the settings related to service plans and eligibility determination to ensure that the start date is correctly set as a mandatory field.
  You may need to consult with your SAP administrator or a functional consultant to verify the configuration.
  
  
  
  Review Documentation:
  
  Refer to the SAP documentation or help files related to service planning and eligibility determination for any additional requirements or guidelines.
  
  
  
  Testing:
  
  After entering the start date, try to save or process the service plan or order again to see if the error persists.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service orders or CRMD_ORDERADM_H for accessing order administration.
  User Roles: Ensure that the user has the appropriate roles and authorizations to create or modify service plans.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further assistance.