How To Fix CRM_PS_SERVICEPLAN039 - End date is mandatory for eligibility determination

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 039

• Message text: End date is mandatory for eligibility determination

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The decision period is mandatorily needed for Eligibility Determination.

How to fix this error?

Enter a End Date and trigger the eligibility determination again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN039 - End date is mandatory for eligibility determination ?

  The SAP error message CRM_PS_SERVICEPLAN039 indicates that an end date is mandatory for eligibility determination in the context of service planning within the SAP Customer Relationship Management (CRM) module. This error typically arises when you are trying to create or modify a service plan or service order, and the system requires an end date to be specified for the eligibility determination process.
  Cause:
  The error occurs due to the following reasons:
  
  Missing End Date: The end date for the service plan or eligibility determination is not provided in the relevant fields.
  Configuration Issues: There may be configuration settings in the system that require an end date for certain processes, and these settings are not being met.
  Data Entry Errors: The user may have overlooked entering the end date or may have entered it incorrectly.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Input Fields: Ensure that you have filled in all mandatory fields, especially the end date field. If you are creating or modifying a service plan, make sure to specify both the start and end dates.
  
  
  Review Configuration: If you have the necessary permissions, check the configuration settings related to service plans and eligibility determination in the SAP system. Ensure that the settings align with your business requirements.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to service planning and eligibility determination for any specific requirements regarding date fields.
  
  
  User Training: If this error is common among users, consider providing training or guidelines on how to properly enter data in the service planning module.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to service planning (e.g., CRMD_ORDER, CRMD_ORDERADM_H) to navigate the system effectively.
  Business Processes: Understand the business processes related to service planning and eligibility determination to ensure compliance with organizational policies.
  
  By following these steps, you should be able to resolve the error and proceed with your service planning activities in SAP CRM.