How To Fix CRM_PS_SERVICEPLAN038 - Manual eligibility determination required

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 038

• Message text: Manual eligibility determination required

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN038 - Manual eligibility determination required ?

  The SAP error message CRM_PS_SERVICEPLAN038, which states "Manual eligibility determination required," typically occurs in the context of service planning and resource management within the SAP Customer Relationship Management (CRM) module. This error indicates that the system was unable to automatically determine the eligibility of a service plan or resource for a specific service request or activity.
  Cause:
  
  Missing Data: The system may lack the necessary data to perform an automatic eligibility check. This could include missing configuration settings, incomplete master data, or insufficient information about the service plan or resources.
  Configuration Issues: The eligibility determination rules may not be properly configured in the system, leading to the inability to automatically assess eligibility.
  Business Rules: Certain business rules may dictate that eligibility must be determined manually for specific scenarios, such as complex service requests or special customer requirements.
  
  Solution:
  
  Manual Eligibility Check: As the error suggests, you will need to perform a manual eligibility determination. This involves reviewing the service plan and the associated resources to ensure they meet the necessary criteria for the service request.
  Review Configuration: Check the configuration settings related to eligibility determination in the SAP system. Ensure that all necessary parameters and rules are correctly set up.
  Data Completeness: Verify that all relevant master data (e.g., service plans, resources, customer data) is complete and accurate. Update any missing or incorrect information.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on eligibility determination in your version of SAP CRM.
  Engage with Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert to diagnose and resolve the underlying issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing service plans and eligibility checks, such as CRM_ORDER, CRM_SERVICE, or CRM_SERVICE_ORDER.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  User Training: Ensure that users involved in service planning and resource management are adequately trained on the processes and tools available in SAP CRM to handle eligibility determinations effectively.
  
  By following these steps, you should be able to address the CRM_PS_SERVICEPLAN038 error and ensure that eligibility determinations are handled appropriately in your SAP environment.