How To Fix CRM_PS_SERVICEPLAN036 - Manual eligibility determination required

CRM_PS_SERVICEPLAN036 - Overview

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 036

• Message text: Manual eligibility determination required

What causes this issue?

You have changed the decision period.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

After changing the period of a social service plan you have to trigger
the eligibility determination again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_PS_SERVICEPLAN036 - Details

• The SAP error message CRM_PS_SERVICEPLAN036, which states "Manual eligibility determination required," typically occurs in the context of service planning and resource management within the SAP Customer Relationship Management (CRM) module. This error indicates that the system was unable to automatically determine the eligibility of a service plan or resource for a specific service request or activity.
  
  Cause:
  
  Missing Configuration: The eligibility determination rules may not be properly configured in the system.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data related to the service plan, resources, or customer.
  Complex Eligibility Criteria: The eligibility criteria defined for the service plan may be too complex for the system to evaluate automatically.
  User Role and Authorizations: The user may not have the necessary authorizations to perform the eligibility determination.
  
  
  Solution:
  
  Manual Eligibility Determination: As the error suggests, you may need to manually determine the eligibility of the service plan. This can involve reviewing the service plan