How To Fix CRM_PS_SERVICEPLAN036 - Manual eligibility determination required

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 036

• Message text: Manual eligibility determination required

What causes this issue?

You have changed the decision period.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

After changing the period of a social service plan you have to trigger
the eligibility determination again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN036 - Manual eligibility determination required ?

  The SAP error message CRM_PS_SERVICEPLAN036, which states "Manual eligibility determination required," typically occurs in the context of service planning and resource management within the SAP Customer Relationship Management (CRM) module. This error indicates that the system was unable to automatically determine the eligibility of a service plan or resource for a specific service request or activity.
  Cause:
  
  Missing Configuration: The eligibility determination rules may not be properly configured in the system.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data related to the service plan, resources, or customer.
  Complex Eligibility Criteria: The eligibility criteria defined for the service plan may be too complex for the system to evaluate automatically.
  User Role and Authorizations: The user may not have the necessary authorizations to perform the eligibility determination.
  
  Solution:
  
  Manual Eligibility Determination: As the error suggests, you may need to manually determine the eligibility of the service plan. This can involve reviewing the service plan details and the associated criteria to see if the service can be provided to the customer.
  Check Configuration: Review the configuration settings for eligibility determination in the SAP system. Ensure that all necessary rules and criteria are defined correctly.
  Data Validation: Check the master data for the service plan, resources, and customer to ensure that all required fields are filled out and that there are no inconsistencies.
  Review Authorization: Ensure that the user has the necessary roles and authorizations to perform eligibility determinations. If not, work with your SAP security team to grant the appropriate access.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on eligibility determination processes and configurations.
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes related to service planning and resource management to access the relevant data and configurations.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  Support: If the problem persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to address the CRM_PS_SERVICEPLAN036 error and ensure that eligibility determinations can be made effectively.