How To Fix CRM_PS_SERVICEPLAN034 - Manual entitlement determination required

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 034

• Message text: Manual entitlement determination required

What causes this issue?

The entitlement determination could not be executed successfully. You
must trigger the entitlement determination again manually.

System Response

More information about the error that occurred:
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How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN034 - Manual entitlement determination required ?

  The SAP error message CRM_PS_SERVICEPLAN034 indicates that manual entitlement determination is required for a service plan in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system cannot automatically determine the entitlement for a service request or service order based on the existing configuration or data.
  Cause:
  
  Missing Configuration: The system may not have the necessary configuration to automatically determine entitlements for the service plan.
  Data Inconsistencies: There may be inconsistencies or missing data in the customer master, service plan, or entitlement records.
  Manual Process Requirement: The specific service plan may be set up in such a way that it requires manual intervention for entitlement determination.
  Business Rules: Certain business rules or conditions may dictate that entitlement determination cannot be automated.
  
  Solution:
  
  
  Manual Entitlement Determination:
  
  Navigate to the service order or service request where the error occurred.
  Manually determine the entitlement by reviewing the customer’s service agreements, contracts, or service plans.
  Update the service order or request with the appropriate entitlement information.
  
  
  
  Check Configuration:
  
  Review the configuration settings for service entitlements in the SAP CRM system.
  Ensure that the service plans and entitlements are correctly set up and linked to the relevant customer accounts.
  
  
  
  Data Validation:
  
  Validate the data in the customer master records, service plans, and entitlements to ensure that all necessary information is complete and accurate.
  Check for any missing or incorrect entries that could prevent automatic determination.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on entitlement determination and service plan configuration.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert to investigate further.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with transaction codes related to service management and entitlement determination, such as CRM_ORDER or CRM_SERVICE.
  Training: Consider training sessions or workshops on SAP CRM service management to better understand entitlement processes and configurations.
  
  By following these steps, you should be able to resolve the error and ensure that entitlement determination is handled correctly in your SAP CRM system.