How To Fix CRM_PS_SERVICEPLAN034 - Manual entitlement determination required

CRM_PS_SERVICEPLAN034 - Overview

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 034

• Message text: Manual entitlement determination required

What causes this issue?

The entitlement determination could not be executed successfully. You
must trigger the entitlement determination again manually.

System Response

More information about the error that occurred:
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How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_PS_SERVICEPLAN034 - Details

• The SAP error message CRM_PS_SERVICEPLAN034 indicates that manual entitlement determination is required for a service plan in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system cannot automatically determine the entitlement for a service request or service order based on the existing configuration or data.
  
  Cause:
  
  Missing Configuration: The system may not have the necessary configuration to automatically determine entitlements for the service plan.
  Data Inconsistencies: There may be inconsistencies or missing data in the customer master, service plan, or entitlement records.
  Manual Process Requirement: The specific service plan may be set up in such a way that it requires manual intervention for entitlement determination.
  Business Rules: Certain business rules or conditions may dictate that entitlement determination cannot be automated.
  
  
  Solution:
  
  
  Manual Entitlement Determination:
  
  Navigate to the service order or service request where the error occurred.
  Manually determine the entitlement by reviewing the customer’s service agreements, contracts, or service plans.
  Update the service order or