How To Fix CRM_PS_SERVICEPLAN033 - Assessment status missing for item &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 033

• Message text: Assessment status missing for item &1

What causes this issue?

Item assessment status is missing.

System Response

Item does not have the status <LS>Released</> (I1568) or the status
<LS>Rejected</> (I1569).

How to fix this error?

You have to define the item assessment status manually.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN033 - Assessment status missing for item &1 ?

  The SAP error message CRM_PS_SERVICEPLAN033, which states "Assessment status missing for item &1," typically occurs in the context of service planning and project management within the SAP Customer Relationship Management (CRM) module. This error indicates that there is a missing assessment status for a specific item in a service plan or project.
  Cause:
  
  Missing Assessment Status: The primary cause of this error is that the item referenced (indicated by &1) does not have an associated assessment status. This could happen if the item was not properly processed or if there was an error during the creation or modification of the service plan.
  Incomplete Data: The item may not have all the required data fields filled out, leading to the absence of an assessment status.
  Configuration Issues: There may be configuration issues in the system that prevent the assessment status from being generated or displayed correctly.
  
  Solution:
  
  Check Item Configuration: Review the configuration of the item in question. Ensure that all necessary fields are filled out and that the item is properly set up in the system.
  Update Assessment Status: If the assessment status is missing, you may need to manually update it. This can typically be done through the relevant transaction or screen in SAP where you can edit the service plan or project item.
  Review Process Flow: Ensure that the process flow for creating and managing service plans is being followed correctly. This includes checking if all necessary steps have been completed.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on how to handle assessment statuses in your version of SAP CRM.
  Check for Notes or Patches: Sometimes, SAP releases notes or patches that address specific issues. Check the SAP Support Portal for any relevant notes related to this error message.
  Contact SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP support for assistance. They may provide insights or solutions based on your specific system configuration.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing service plans and project items, such as CRMD_ORDER, CRMD_ORDERADM_H, or others related to service management.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to view and edit service plans and their items.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.