How To Fix CRM_PS_SERVICEPLAN031 - Error during entitlement determination

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 031

• Message text: Error during entitlement determination

What causes this issue?

The following message was raised during &V1&:
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System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN031 - Error during entitlement determination ?

  The SAP error message CRM_PS_SERVICEPLAN031, which indicates "Error during entitlement determination," typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to determine the entitlements for a service plan or service request. This can happen for various reasons, and understanding the cause and potential solutions is essential for troubleshooting.
  Causes:
  
  
  Missing or Incorrect Configuration: The service plan or entitlement configuration may be incomplete or incorrect. This could include missing entries in the service plan or entitlement tables.
  
  
  Data Inconsistencies: There may be inconsistencies in the master data, such as customer data, product data, or service data that are required for entitlement determination.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the entitlement data.
  
  
  System Errors: There could be temporary system issues or bugs that are causing the entitlement determination process to fail.
  
  
  Custom Code Issues: If there are custom enhancements or modifications in the entitlement determination