How To Fix CRM_PS_SERVICEPLAN026 - Entitlement calculation executed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 026

• Message text: Entitlement calculation executed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN026 - Entitlement calculation executed ?

  The SAP error message CRM_PS_SERVICEPLAN026 typically relates to issues encountered during the entitlement calculation process in the SAP Customer Relationship Management (CRM) system, particularly in the context of service planning. This error indicates that the entitlement calculation has been executed, but there may be issues with the data or configuration that prevent it from completing successfully.
  Cause
  The causes of this error can vary, but common reasons include:
  
  
  Missing or Incomplete Data: Required data for the entitlement calculation may be missing or incomplete. This could include customer data, service contracts, or product information.
  
  
  Configuration Issues: There may be configuration issues in the service entitlement settings, such as incorrect settings in the service contract or service level agreements (SLAs).
  
  
  Authorization Issues: The user executing the entitlement calculation may not have the necessary authorizations to access certain data or perform the calculation.
  
  
  System Errors: There could be underlying system errors or bugs that are causing the entitlement calculation to fail.
  
  
  Custom Code: If there are custom enhancements or modifications in the system, they may interfere with the standard entitlement calculation process.
  
  
  Solution
  To resolve the CRM_PS_SERVICEPLAN026 error, you can take the following steps:
  
  
  Check Data Completeness: Ensure that all necessary data for the entitlement calculation is complete and accurate. Verify customer records, service contracts, and any related master data.
  
  
  Review Configuration: Check the configuration settings for service entitlements in the SAP system. Ensure that all relevant settings are correctly configured according to business requirements.
  
  
  User Authorizations: Verify that the user executing the entitlement calculation has the appropriate authorizations. If necessary, adjust the user roles and permissions.
  
  
  Analyze Logs: Review system logs and error messages for more detailed information about the error. This can provide insights into what specifically went wrong during the calculation.
  
  
  Test in a Development Environment: If you suspect that custom code or enhancements are causing the issue, test the entitlement calculation in a development or test environment to isolate the problem.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address known issues related to this error message.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  Related Information
  
  SAP Documentation: Refer to the official SAP documentation for CRM and service management for detailed information on entitlement calculations and related processes.
  Community Forums: Engage with SAP community forums or user groups where you can find discussions and solutions related to similar issues.
  Training and Resources: Consider training resources or workshops that focus on SAP CRM and service management to better understand the system's functionalities and troubleshooting techniques.
  
  By following these steps, you should be able to identify and resolve the underlying issues causing the CRM_PS_SERVICEPLAN026 error in your SAP system.