Message type: E = Error
Message class: CRM_PS_SERVICEPLAN -
Message number: 025
Message text: Entitlement determination executed
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CRM_PS_SERVICEPLAN025
- Entitlement determination executed ?The SAP error message CRM_PS_SERVICEPLAN025 typically relates to issues with entitlement determination in the context of service planning within the SAP Customer Relationship Management (CRM) module. This error can occur when the system is unable to determine the entitlement for a service plan or service request.
Cause: Missing or Incorrect Configuration: The entitlement determination process may not be configured correctly in the system. This could include missing settings in the service contract, service level agreements (SLAs), or entitlement profiles. Data Inconsistencies: There may be inconsistencies or missing data in the master data related to customers, products, or services that are required for entitlement determination. Authorization Issues: The user may not have the necessary authorizations to access the entitlement data or perform the determination process. Business Rules: The business rules defined for entitlement determination may not be met, leading to the inability to determine entitlements.
Solution: Check Configuration: Review the configuration settings for entitlement determination in the SAP
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