How To Fix CRM_PS_SERVICEPLAN023 - Error during automatic partner determination

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 023

• Message text: Error during automatic partner determination

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN023 - Error during automatic partner determination ?

  The SAP error message CRM_PS_SERVICEPLAN023, which indicates "Error during automatic partner determination," typically occurs in the context of partner determination processes in SAP CRM (Customer Relationship Management) when the system is unable to automatically determine the relevant partners for a service plan or service order.
  Causes:
  
  Missing Partner Function Configuration: The partner function required for the transaction may not be configured correctly in the system.
  Inconsistent Data: There may be inconsistencies or missing data in the master data (e.g., customer master, vendor master) that are required for partner determination.
  Partner Determination Procedure: The partner determination procedure assigned to the transaction may not be set up correctly or may not include the necessary partner functions.
  Authorization Issues: The user may not have the necessary authorizations to access the partner determination data.
  Custom Logic: If there are custom enhancements or user exits that affect partner determination, they may be causing the error.
  
  Solutions:
  
  
  Check Partner Function Configuration:
  
  Go to the customizing settings in SAP (transaction SPRO) and navigate to the partner determination settings. Ensure that the necessary partner functions are defined and assigned correctly.
  
  
  
  Review Partner Determination Procedure:
  
  Verify that the partner determination procedure assigned to the service plan or order includes all required partner functions. Make adjustments as necessary.
  
  
  
  Validate Master Data:
  
  Check the relevant master data (e.g., customer, vendor) to ensure that all required fields are filled out and that there are no inconsistencies.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to perform partner determination. This may involve checking roles and authorizations in the user profile.
  
  
  
  Debug Custom Logic:
  
  If there are custom enhancements or user exits related to partner determination, review the code to identify any issues that may be causing the error.
  
  
  
  Test Partner Determination:
  
  Use transaction CRMD_ORDER or similar to test the partner determination process manually. This can help identify if the issue is with specific data or configuration.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  CRMD_ORDER: To manage service orders and check partner determination.
  SPRO: To access the customizing settings for partner determination.
  
  
  
  Documentation: 
  
  SAP Help Portal and SAP Notes related to partner determination in CRM can provide additional insights and troubleshooting steps.
  
  
  
  SAP Community: 
  
  Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  
  
  
  If the issue persists after following these steps, it may be beneficial to consult with an SAP functional consultant or reach out to SAP support for further assistance.