How To Fix CRM_PS_SERVICEPLAN027 - Gross payment item determination executed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 027

• Message text: Gross payment item determination executed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN027 - Gross payment item determination executed ?

  The SAP error message CRM_PS_SERVICEPLAN027 typically relates to issues with the determination of gross payment items in the context of service planning within the SAP Customer Relationship Management (CRM) module. This error can occur during the processing of service plans, particularly when there are inconsistencies or missing configurations in the payment item determination process.
  Cause:
  
  
  Configuration Issues: The error may arise from incorrect or incomplete configuration settings in the payment item determination process. This could include missing entries in the relevant customizing tables or incorrect settings in the service plan configuration.
  
  
  Master Data Issues: Inconsistencies or missing data in master records (such as customer master data, service master data, or pricing conditions) can lead to this error.
  
  
  Business Transaction Settings: The settings for the specific business transaction being processed may not be correctly defined, leading to issues in determining the gross payment items.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to execute certain actions, which can lead to errors in processing.
  
  
  Solution:
  
  
  Check Configuration: Review the configuration settings for payment item determination in the SAP system. Ensure that all necessary entries are correctly defined in the relevant customizing tables (e.g., transaction SPRO).
  
  
  Review Master Data: Verify that all relevant master data is complete and accurate. This includes checking customer records, service records, and any pricing conditions that may be applicable.
  
  
  Analyze Business Transaction Settings: Ensure that the business transaction settings are correctly defined and that they align with the requirements of the service plan being processed.
  
  
  Check Authorizations: Ensure that the user executing the transaction has the necessary authorizations to perform the actions required.
  
  
  Debugging: If the issue persists, consider using the debugging tools in SAP to trace the execution of the payment item determination process. This can help identify the specific point of failure.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to CRM service planning and payment item determination for any additional guidance or known issues.
  
  
  Contact SAP Support: If the problem cannot be resolved through the above steps, consider reaching out to SAP support for further assistance. They may provide patches or additional insights based on the specific version of your SAP system.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE11 (Data Dictionary), and SE80 (Object Navigator) for configuration and debugging.
  SAP Notes: Search for SAP Notes related to CRM_PS_SERVICEPLAN027 in the SAP Support Portal for any specific fixes or updates.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_PS_SERVICEPLAN027 error in your SAP system.