How To Fix CRM_PS_SERVICEPLAN028 - Start date is mandatory for entitlement determination

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_SERVICEPLAN -

• Message number: 028

• Message text: Start date is mandatory for entitlement determination

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_SERVICEPLAN028 - Start date is mandatory for entitlement determination ?

  The SAP error message CRM_PS_SERVICEPLAN028 indicates that a start date is mandatory for entitlement determination in the context of service planning within the SAP Customer Relationship Management (CRM) module. This error typically arises when trying to create or process a service plan or entitlement without specifying a required start date.
  Cause:
  The primary cause of this error is the absence of a start date in the service entitlement or service plan that you are trying to create or modify. The system requires this date to determine the validity period of the entitlement and to ensure that the service can be accurately tracked and managed.
  Solution:
  To resolve the error, you should take the following steps:
  
  
  Check the Service Plan/Entitlement:
  
  Navigate to the service plan or entitlement that you are trying to create or modify.
  Ensure that you have filled in all mandatory fields, particularly the start date.
  
  
  
  Enter a Start Date:
  
  If the start date is missing, enter a valid start date in the appropriate field. This date should reflect when the entitlement or service plan is supposed to become effective.
  
  
  
  Review Configuration:
  
  If you are consistently encountering this error, review the configuration settings for service entitlements in your SAP system. Ensure that the settings align with your business processes and that all required fields are correctly defined.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help files related to service planning and entitlements for additional guidance on required fields and configurations.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might provide additional insights or patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary permissions to create or modify service plans and entitlements.
  System Version: Be aware of the version of SAP CRM you are using, as the behavior of certain functionalities may vary between versions.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By ensuring that all mandatory fields, especially the start date, are filled out correctly, you should be able to resolve the CRM_PS_SERVICEPLAN028 error and proceed with your service planning activities.