How To Fix CRM_PS_PREQ012 - Error in Payment Request customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_PREQ - Messages for payment request

• Message number: 012

• Message text: Error in Payment Request customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_PREQ012 - Error in Payment Request customizing ?

  The SAP error message CRM_PS_PREQ012 typically indicates an issue with the configuration of payment requests in the SAP system, particularly in the context of the CRM (Customer Relationship Management) module. This error can arise due to various reasons related to the customizing settings for payment requests.
  Cause:
  
  Missing Customizing Settings: The error may occur if the necessary customizing settings for payment requests are not properly configured in the system.
  Incorrect Configuration: There might be incorrect or incomplete entries in the customizing tables related to payment requests.
  Authorization Issues: The user may not have the required authorizations to create or process payment requests.
  Data Inconsistencies: There could be inconsistencies in the data being processed, such as missing mandatory fields or incorrect data formats.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Navigate to the customizing settings for payment requests in the SAP system. This can typically be found under the following path:
  
  SPRO -> SAP Reference IMG -> Customer Relationship Management -> Service -> Service Order Management -> Payment Request -> Define Payment Request Types.
  
  
  Ensure that all necessary settings are correctly configured.
  
  
  
  Review Configuration:
  
  Verify that all required fields and parameters are filled out correctly in the customizing settings.
  Check for any missing entries in the relevant customizing tables.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to create and process payment requests. This can be checked in the user roles and profiles assigned to the user.
  
  
  
  Data Validation:
  
  Review the data being used to create the payment request. Ensure that all mandatory fields are filled and that the data adheres to the expected formats.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional guidance and troubleshooting steps.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Testing:
  
  After making any changes, perform tests to ensure that the payment request can be processed without errors.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be used in the context of payment requests.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Support: If the issue persists after following the above steps, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_PS_PREQ012 error in your SAP system.