How To Fix CRM_PS_PRODUCT000 - Product key &1 already used by the product &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_PRODUCT - Industy Public Sector Product Enhancement

• Message number: 000

• Message text: Product key &1 already used by the product &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_PRODUCT000 - Product key &1 already used by the product &2 ?

  The SAP error message CRM_PS_PRODUCT000 indicates that a product key you are trying to use is already associated with another product in the system. This typically occurs in the context of SAP CRM (Customer Relationship Management) when you are attempting to create or modify a product and the product key you are using is already in use by a different product.
  Cause:
  
  Duplicate Product Key: The product key you are trying to assign is already assigned to another product in the system.
  Data Migration Issues: If data has been migrated from another system, there may be conflicts with existing product keys.
  Incorrect Product Key Entry: There may be a typographical error in the product key you are trying to enter.
  
  Solution:
  
  Check Existing Products: Verify if the product key is indeed already in use by checking the product master data. You can do this by navigating to the product master transaction and searching for the product key.
  Use a Different Product Key: If the product key is already in use, you will need to select a different, unique product key for the new product you are trying to create or modify.
  Data Cleanup: If you suspect that the product key should not be in use (for example, if it was a result of a data migration), you may need to clean up the product data. This could involve deleting or archiving the product that is using the key, if appropriate.
  Consult Documentation: Review SAP documentation or consult with your SAP administrator for specific guidelines on managing product keys and resolving conflicts.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to view and manage product data.
  SAP Notes: Check SAP Notes for any known issues or patches related to product key management in your version of SAP CRM.
  User Authorization: Ensure that you have the necessary authorizations to view and modify product data in the system.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to your SAP support team for further assistance.