How To Fix CRM_PS_PREQ011 - Error during customer rules check

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_PREQ - Messages for payment request

• Message number: 011

• Message text: Error during customer rules check

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_PREQ011 - Error during customer rules check ?

  The SAP error message CRM_PS_PREQ011, which indicates "Error during customer rules check," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the validation of customer-specific rules during a process, such as creating or modifying a sales order, service order, or other related documents.
  Causes:
  
  Configuration Issues: The error may arise from incorrect or incomplete configuration of customer-specific rules in the system.
  Missing Data: Required data for the customer rules may be missing or incorrectly entered in the relevant master data (e.g., customer master, material master).
  Custom Code: If there are custom enhancements or modifications in the system, they may not be functioning correctly, leading to this error.
  Incompatibility: There may be incompatibilities between the data being processed and the rules defined for the customer.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for customer-specific rules in the SAP CRM system. Ensure that all necessary rules are correctly defined and activated.
  Validate Master Data: Ensure that all relevant master data (customer, material, etc.) is complete and accurate. Check for any missing or incorrect entries that could trigger the error.
  Debugging: If you have access to the development environment, you can debug the process to identify where the error is occurring. This may involve checking the custom code or enhancements that are in place.
  Review Logs: Check the application logs (transaction SLG1) for more detailed information about the error. This can provide insights into what specifically is causing the rules check to fail.
  Consult Documentation: Refer to SAP documentation or notes related to CRM and customer rules for any known issues or additional troubleshooting steps.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER for order management, and SLG1 for application logs.
  SAP Notes: Search for SAP Notes related to CRM_PS_PREQ011 in the SAP Support Portal for any patches or updates that may address the issue.
  User Exits and BAdIs: If custom logic is involved, check for any user exits or Business Add-Ins (BAdIs) that may be affecting the customer rules check.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_PS_PREQ011 error in your SAP system.