How To Fix CRM_PS_PRODUCT001 - Product key contains invalid characters.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_PRODUCT - Industy Public Sector Product Enhancement

• Message number: 001

• Message text: Product key contains invalid characters.

What causes this issue?

The product key contains invalid characters. Only letters or digits are
allowed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Remove the invalid character.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_PRODUCT001 - Product key contains invalid characters. ?

  The SAP error message CRM_PS_PRODUCT001 indicates that the product key you are trying to use contains invalid characters. This error typically occurs in the SAP Customer Relationship Management (CRM) module when the product key does not conform to the expected format or character set.
  Cause:
  
  Invalid Characters: The product key may contain special characters, spaces, or symbols that are not allowed.
  Length Restrictions: The product key may exceed the maximum length allowed by the system.
  Incorrect Formatting: The product key may not follow the required format (e.g., uppercase/lowercase letters, numeric values).
  Data Entry Errors: Typographical errors during data entry can lead to invalid characters being included in the product key.
  
  Solution:
  
  Check the Product Key: Review the product key for any invalid characters. Ensure that it only contains valid alphanumeric characters as specified by your organization's naming conventions.
  Remove Invalid Characters: If you identify any invalid characters, remove or replace them with valid ones.
  Verify Length: Ensure that the product key does not exceed the maximum length defined in your SAP system.
  Follow Naming Conventions: Adhere to any specific naming conventions or formats required by your organization or SAP configuration.
  Use Transaction Codes: If you are entering the product key in a transaction, ensure you are using the correct transaction code and that the context is appropriate for the product key being entered.
  Consult Documentation: Refer to your organization's SAP documentation or guidelines for product key formats and restrictions.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  System Configuration: Review the configuration settings in your SAP system related to product master data to ensure they align with your business requirements.
  Testing: If you are developing or customizing functionality, ensure that any changes made to the product key handling do not introduce invalid characters.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.