How To Fix CRM_PS_ELIG_H012 - Eligibility period end date must not be earlier than the start date

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ELIG_H - Message class for OneOrder segment PS_ELIG_H

• Message number: 012

• Message text: Eligibility period end date must not be earlier than the start date

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELIG_H012 - Eligibility period end date must not be earlier than the start date ?

  The SAP error message CRM_PS_ELIG_H012 indicates that there is an issue with the eligibility period dates in a CRM (Customer Relationship Management) context, specifically related to the eligibility of a product or service. The error message states that the "Eligibility period end date must not be earlier than the start date," which means that the end date you have entered for the eligibility period is before the start date, which is not allowed.
  Cause:
  
  Incorrect Date Entry: The most common cause of this error is that the user has mistakenly entered an end date that is earlier than the start date.
  Data Migration Issues: If data has been migrated from another system, there may be inconsistencies in the date formats or values.
  System Configuration: There may be configuration settings in the system that enforce date validation rules.
  
  Solution:
  
  Check Dates: Review the eligibility period dates you have entered. Ensure that the start date is earlier than the end date. If necessary, correct the dates.
  Validation: Implement validation checks in your data entry process to prevent this error from occurring in the future.
  Data Review: If this error arises from a data migration process, review the data for any inconsistencies and correct them before importing.
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on eligibility periods and date handling.
  Testing: After making changes, test the eligibility period entry again to ensure that the error no longer occurs.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Guides: Refer to user guides or training materials for CRM to understand how eligibility periods are defined and managed.
  Support: If the issue persists after checking the dates, consider reaching out to your SAP support team for further assistance.
  
  By ensuring that the eligibility period dates are correctly entered and validated, you can resolve the CRM_PS_ELIG_H012 error and prevent it from occurring in the future.