How To Fix CRM_PS_ELIG_H010 - Eligibility status must be either 'E' or 'N'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ELIG_H - Message class for OneOrder segment PS_ELIG_H

• Message number: 010

• Message text: Eligibility status must be either 'E' or 'N'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELIG_H010 - Eligibility status must be either 'E' or 'N' ?

  The SAP error message CRM_PS_ELIG_H010 indicates that there is an issue with the eligibility status of a particular item or service in the SAP CRM system. The eligibility status must be either 'E' (Eligible) or 'N' (Not Eligible), and if it is set to any other value, this error will be triggered.
  Cause:
  
  Incorrect Eligibility Status: The most common cause of this error is that the eligibility status of the item or service is set to a value other than 'E' or 'N'.
  Data Entry Error: There may have been a mistake during data entry where an invalid status was assigned.
  Configuration Issues: There could be issues in the configuration settings of the CRM system that are causing the eligibility status to be incorrectly assigned or interpreted.
  
  Solution:
  
  
  Check Eligibility Status: Review the eligibility status of the item or service in question. Ensure that it is set to either 'E' or 'N'.
  
  You can do this by navigating to the relevant transaction or data entry screen in SAP CRM and checking the status field.
  
  
  
  Correct the Status: If the status is incorrect, update it to 'E' or 'N' as appropriate.
  
  If you are unsure which status to use, consult with your business process owner or refer to the business rules governing eligibility.
  
  
  
  Review Configuration: If the eligibility status is being set incorrectly due to system configuration, you may need to review the configuration settings in the SAP system.
  
  This may involve checking the customizing settings in the SAP IMG (Implementation Guide) related to eligibility criteria.
  
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on eligibility statuses and their implications in your specific business context.
  
  
  Testing: After making changes, perform tests to ensure that the error does not reoccur and that the eligibility status is functioning as expected.
  
  
  Related Information:
  
  Transaction Codes: Depending on your SAP version, you may use transaction codes like CRM_ORDER, CRM_SERVICE, or others to access the relevant data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Ensure that the user has the appropriate permissions to change the eligibility status if they are unable to do so.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the CRM_PS_ELIG_H010 error and ensure that the eligibility status is correctly set in your SAP system.