How To Fix CRM_PS_ELIG_H003 - Update request failed. Eligibility with ID &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ELIG_H - Message class for OneOrder segment PS_ELIG_H

• Message number: 003

• Message text: Update request failed. Eligibility with ID &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELIG_H003 - Update request failed. Eligibility with ID &1 does not exist ?

  The SAP error message CRM_PS_ELIG_H003 indicates that an update request has failed because the eligibility with the specified ID does not exist in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with eligibility checks for services, products, or promotions.
  Cause:
  
  
  Non-Existent Eligibility ID: The eligibility ID referenced in the error message does not exist in the database. This could be due to:
  
  The ID was deleted or never created.
  A typo or incorrect ID was used in the request.
  The eligibility record was not properly saved or committed to the database.
  
  
  
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in related tables that are required for the eligibility check.
  
  
  Authorization Issues: The user may not have the necessary permissions to access the eligibility data.
  
  
  Solution:
  
  
  Verify Eligibility ID: Check the eligibility ID mentioned in the error message. Ensure that it is correct and exists in the system. You can do this by:
  
  Using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for the eligibility ID.
  Checking the relevant tables (e.g., CRMD_ORDERADM, CRMD_ORDER) to see if the eligibility record is present.
  
  
  
  Create or Restore Eligibility: If the eligibility ID does not exist, you may need to create it or restore it from a backup if it was deleted.
  
  
  Check Data Consistency: Ensure that all related data is consistent and that there are no missing entries in the relevant tables. You may need to run consistency checks or data validation processes.
  
  
  Review Authorization: Ensure that the user has the necessary authorizations to access and modify eligibility records. You may need to consult with your SAP security team to verify user roles and permissions.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error. There may be known issues or updates that can resolve the problem.
  
  
  Debugging: If the issue persists, consider debugging the process to identify where the failure occurs. This may require the assistance of a developer or SAP consultant.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that pertain to CRM and eligibility management.
  SAP Documentation: Review SAP documentation related to CRM eligibility management for more detailed information on how eligibility records are created and managed.
  Support Community: Engage with the SAP Community or forums for additional insights and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.