How To Fix CRM_PS_ELIG_H002 - Entry with identical key already exists and is ignored

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ELIG_H - Message class for OneOrder segment PS_ELIG_H

• Message number: 002

• Message text: Entry with identical key already exists and is ignored

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELIG_H002 - Entry with identical key already exists and is ignored ?

  The SAP error message CRM_PS_ELIG_H002 ("Entry with identical key already exists and is ignored") typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an attempt to create or update an entry in a database table, but an entry with the same key already exists. This can happen in various scenarios, such as during data uploads, integration processes, or when creating new records.
  Cause:
  
  Duplicate Entries: The most common cause is that the system is trying to insert a record that has a primary key or unique constraint that already exists in the database.
  Data Uploads: If you are uploading data (e.g., through LSMW, BAPIs, or other data migration tools), the source data may contain duplicates.
  Integration Issues: If you are integrating with other systems (like middleware), there may be a mismatch or duplication in the data being sent to SAP.
  Configuration Errors: Incorrect configuration in the system that leads to the generation of duplicate keys.
  
  Solution:
  
  Check for Duplicates: Before attempting to create or update records, check the database for existing entries with the same key. You can use transaction codes like SE16 or SE11 to view the relevant tables.
  Data Cleansing: If you are uploading data, ensure that the source data is cleansed of duplicates before the upload.
  Adjust Integration Logic: If the error arises from an integration process, review the logic to ensure that it does not send duplicate records.
  Error Handling: Implement error handling in your data processing logic to manage duplicates gracefully, such as updating existing records instead of trying to create new ones.
  Consult Documentation: Review SAP documentation or notes related to the specific transaction or process you are working with for any additional guidance.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like SE16 (Data Browser) or SE11 (Data Dictionary) to investigate the relevant tables and keys.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Debugging: If you have access, consider debugging the process to identify where the duplicate entry is being generated.
  Support: If the issue persists and you cannot resolve it, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to prevent it from occurring in the future.