How To Fix CRM_PS_ELIGIBILITY021 - Eligibility check performed for benefit &1 on &2 at &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ELIGIBILITY - Messages for Eligibility Check

• Message number: 021

• Message text: Eligibility check performed for benefit &1 on &2 at &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELIGIBILITY021 - Eligibility check performed for benefit &1 on &2 at &3 ?

  The SAP error message CRM_PS_ELIGIBILITY021 typically relates to eligibility checks in the context of benefits within the SAP Customer Relationship Management (CRM) system. This message indicates that an eligibility check was performed for a specific benefit, but it may not have met the required criteria for eligibility.
  Cause:
  
  Eligibility Criteria Not Met: The primary cause of this error is that the eligibility criteria defined for the benefit are not met by the customer or the transaction being processed.
  Configuration Issues: There may be issues with the configuration of the eligibility rules in the system.
  Data Inconsistencies: Inconsistent or missing data related to the customer, benefit, or eligibility rules can lead to this error.
  Incorrect Benefit Assignment: The benefit may not be correctly assigned to the customer or the relevant transaction.
  
  Solution:
  
  Review Eligibility Criteria: Check the eligibility criteria defined for the benefit in the system. Ensure that the customer or transaction meets these criteria.
  Check Configuration: Verify the configuration settings for the eligibility rules in the SAP system. Ensure that they are set up correctly and align with business requirements.
  Data Validation: Validate the data related to the customer and the benefit. Ensure that all necessary information is complete and accurate.
  Benefit Assignment: Ensure that the benefit is correctly assigned to the customer or transaction. If necessary, reassign the benefit or update the customer’s profile.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on the eligibility check process and how to troubleshoot related issues.
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes to access eligibility settings or customer data, such as CRM transactions for managing benefits.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.