How To Fix CRM_PS_ELIG_H011 - Eligibility type must be either 'M' or 'A'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ELIG_H - Message class for OneOrder segment PS_ELIG_H

• Message number: 011

• Message text: Eligibility type must be either 'M' or 'A'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELIG_H011 - Eligibility type must be either 'M' or 'A' ?

  The SAP error message CRM_PS_ELIG_H011 indicates that there is an issue with the eligibility type in the context of a CRM (Customer Relationship Management) process, specifically related to project systems (PS). The error message states that the eligibility type must be either 'M' (Mandatory) or 'A' (Optional).
  Cause:
  This error typically occurs when:
  
  An attempt is made to create or modify a project or activity in the CRM system, and the eligibility type is set to a value that is not recognized or allowed by the system.
  The eligibility type field is either left blank or filled with an invalid value that does not conform to the expected values ('M' or 'A').
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Eligibility Type:
  
  Review the eligibility type field in the relevant transaction or configuration. Ensure that it is set to either 'M' (Mandatory) or 'A' (Optional).
  If you are using a custom program or transaction, ensure that the logic correctly assigns one of these values.
  
  
  
  Modify the Entry:
  
  If you find that the eligibility type is incorrect, modify the entry to use the correct value ('M' or 'A') and try to save or process the transaction again.
  
  
  
  Review Configuration:
  
  If the error persists, check the configuration settings in the CRM system related to project systems and eligibility types. Ensure that the settings are correctly defined to accept the required values.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on eligibility types and their usage within the CRM and PS modules.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Eligibility Types: In SAP, eligibility types are used to define whether a certain condition or requirement is mandatory or optional for a project or activity.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that may help you navigate to the configuration or data entry screens where you can check or modify eligibility types.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  
  By following these steps, you should be able to identify and correct the cause of the CRM_PS_ELIG_H011 error in your SAP system.