How To Fix CRM_PS_ELIG_H013 - Eligibility period start date must not be empty

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ELIG_H - Message class for OneOrder segment PS_ELIG_H

• Message number: 013

• Message text: Eligibility period start date must not be empty

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELIG_H013 - Eligibility period start date must not be empty ?

  The SAP error message CRM_PS_ELIG_H013 indicates that the eligibility period start date is missing or not specified in the context of a CRM (Customer Relationship Management) process, particularly related to project systems or service management.
  Cause:
  This error typically occurs when you are trying to create or modify a service or project-related document (like a service order, project, or contract) that requires an eligibility period to be defined. The eligibility period is crucial for determining the validity of the service or project, and if the start date is not provided, the system cannot process the request.
  Solution:
  To resolve this error, you need to ensure that the eligibility period start date is filled in. Here are the steps you can take:
  
  
  Check the Document: Go to the document (e.g., service order, project) that is causing the error and look for the eligibility period fields.
  
  
  Fill in the Start Date: Make sure to enter a valid start date for the eligibility period. This is usually found in the header or specific tab related to eligibility or validity.
  
  
  Validate Other Dates: Ensure that any other related date fields (like end date) are also filled in correctly, as they may be interdependent.
  
  
  Review Configuration: If you are consistently encountering this error across multiple documents, it may be worth reviewing the configuration settings in your SAP system to ensure that the eligibility period is set up correctly.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the eligibility period settings for your version of SAP CRM.
  
  
  User Authorization: Ensure that you have the necessary permissions to edit the document and enter the required dates.
  
  
  Related Information:
  
  Transaction Codes: Depending on the context, you might be using transaction codes like CRMD_ORDER, CJ20N, or others related to project management or service orders.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By ensuring that the eligibility period start date is filled in correctly, you should be able to resolve the error and proceed with your CRM processes.