How To Fix CRM_PS_ELD220 - Error occurred reading order data: appointments and eligibility data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ELD - Messages from Eligibility Determination

• Message number: 220

• Message text: Error occurred reading order data: appointments and eligibility data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELD220 - Error occurred reading order data: appointments and eligibility data ?

  The SAP error message CRM_PS_ELD220, which indicates that an error occurred while reading order data related to appointments and eligibility data, can arise from various underlying issues. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the order data, such as missing or incorrect entries in the database.
  Authorization Issues: The user may not have the necessary authorizations to access the order data.
  System Configuration: Incorrect configuration settings in the CRM system or related modules can lead to this error.
  Technical Issues: There could be technical problems such as database connectivity issues or system performance problems.
  Missing Master Data: Required master data (like customer, product, or service data) may be missing or incomplete.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Use transaction codes like SE11 to check the database tables for inconsistencies.
  Run consistency checks or reports to identify and correct any data issues.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the order data. This can be checked in transaction SU53 or by reviewing roles and profiles in transaction PFCG.
  
  
  
  Configuration Review:
  
  Review the configuration settings in the CRM system to ensure they are set up correctly. This may involve checking settings in transaction SPRO.
  
  
  
  Technical Troubleshooting:
  
  Check system logs (transaction SLG1) for any related error messages that could provide more context.
  If there are performance issues, consider checking the system performance metrics and optimizing database queries.
  
  
  
  Master Data Verification:
  
  Verify that all necessary master data is present and correctly maintained. This includes checking customer, product, and service records.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_APPOINTMENT, and CRM_ORDERADM_H for managing orders and appointments.
  Documentation: Review SAP documentation related to CRM order management and appointment scheduling for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By systematically addressing these areas, you should be able to identify and resolve the underlying cause of the CRM_PS_ELD220 error.