How To Fix CRM_PS_ELIGIBILITY001 - Detailed Customizing does not exist for eligibility check category 'BAdI'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ELIGIBILITY - Messages for Eligibility Check

• Message number: 001

• Message text: Detailed Customizing does not exist for eligibility check category 'BAdI'

What causes this issue?

Detailed Customizing does not exist for the eligibility check category
BAdI. To define the eligibility check, you need to create an
implementation of the BAdI <NP>CRM_PS_ECC_BADI</> with the filter &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELIGIBILITY001 - Detailed Customizing does not exist for eligibility check category 'BAdI' ?

  The SAP error message CRM_PS_ELIGIBILITY001 indicates that there is a problem with the eligibility check configuration in the SAP system, specifically related to a Business Add-In (BAdI). This error typically arises when the system is unable to find the necessary customizing settings for the specified eligibility check category.
  Cause:
  
  Missing Customizing Settings: The most common cause of this error is that the necessary customizing settings for the eligibility check category 'BAdI' have not been defined in the system.
  Incorrect Configuration: There may be an incorrect or incomplete configuration in the system that prevents the eligibility check from functioning properly.
  BAdI Implementation Not Active: The BAdI implementation related to the eligibility check may not be active or properly implemented.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Navigate to the customizing transaction (SPRO) and check the settings for the eligibility check. Ensure that the necessary entries for the eligibility check category 'BAdI' are present.
  You can find the relevant customizing path under: 
  
  Customer Relationship Management -> Basic Functions -> Eligibility Check -> Define Eligibility Check Categories.
  
  
  
  
  
  Implement or Activate BAdI:
  
  If the BAdI implementation is missing, you may need to create or activate it. Use transaction SE18 to check if the BAdI is defined and then use SE19 to implement it.
  Ensure that the implementation is active and correctly configured.
  
  
  
  Review Documentation:
  
  Check the SAP documentation or notes related to the specific BAdI and eligibility check to ensure that all necessary steps have been followed.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional guidance.
  
  
  
  Testing:
  
  After making the necessary changes, perform tests to ensure that the eligibility check is functioning as expected.
  
  
  
  Related Information:
  
  BAdI (Business Add-In): A BAdI is a type of enhancement in SAP that allows developers to add custom functionality to standard SAP applications without modifying the original code.
  Eligibility Check: This is a process in SAP CRM that determines whether a certain condition or requirement is met for a specific business process, such as a sales order or service request.
  Transaction Codes:
  
  SPRO: Customizing Implementation Guide
  SE18: BAdI Definition
  SE19: BAdI Implementation
  
  
  
  If the issue persists after following these steps, it may be beneficial to consult with an SAP expert or reach out to SAP support for further assistance.