How To Fix CRM_PS_ELIGIBILITY002 - Eligibility check profile &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ELIGIBILITY - Messages for Eligibility Check

• Message number: 002

• Message text: Eligibility check profile &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELIGIBILITY002 - Eligibility check profile &1 does not exist ?

  The SAP error message CRM_PS_ELIGIBILITY002 indicates that the eligibility check profile specified in the system does not exist. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to perform an eligibility check for a product or service.
  Cause:
  
  Non-Existent Profile: The eligibility check profile referenced in the transaction or configuration does not exist in the system.
  Incorrect Configuration: The profile may have been deleted or not properly configured in the system.
  Typographical Error: There may be a typo in the profile name when it was entered in the transaction.
  Transport Issues: If the profile was created in a different environment (like development) and not transported correctly to the production environment, it may not be available.
  
  Solution:
  
  
  Check Profile Existence:
  
  Go to the relevant configuration area in SAP (usually under CRM settings) and verify if the eligibility check profile exists.
  Use transaction code SPRO to navigate to the configuration settings and check under the relevant section for eligibility profiles.
  
  
  
  Create or Adjust Profile:
  
  If the profile does not exist, you may need to create it. This can typically be done in the configuration settings where eligibility profiles are defined.
  If the profile exists but is not configured correctly, make the necessary adjustments.
  
  
  
  Verify Input:
  
  Double-check the input for the eligibility check to ensure that there are no typographical errors in the profile name.
  
  
  
  Transport Issues:
  
  If the profile was supposed to be transported from another environment, check the transport logs to ensure it was successfully transported.
  If it was not transported, you may need to create it manually in the target environment.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on creating and managing eligibility check profiles.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration) and CRMD_ORDER (for managing CRM orders).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Authorizations: Ensure that the user has the necessary authorizations to access and modify eligibility check profiles.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation.