How To Fix CRM_PS_ELD214 - Determination of eligibility periods failed

CRM_PS_ELD214 - Overview

• Message type: E = Error

• Message class: CRM_PS_ELD - Messages from Eligibility Determination

• Message number: 214

• Message text: Determination of eligibility periods failed

What causes this issue?

The determination of automatic eligibility periods (using a BRFplus rule
or BAdI implementation) or the definition of manual eligibility periods
failed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If this affects eligibility periods that were determined automatically
(eligibility determination), contact your system administrator.
If eligibility determination is not supported, define the eligibility
period(s) manually.

Procedure for System Administrators

Check the determination of eligibility periods in the corresponding
BRFplus rule or in the active BAdI implementation of <NP>CRM_PS_ELD_BADI
</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELD214 - Determination of eligibility periods failed ?

  The SAP error message CRM_PS_ELD214, which states "Determination of eligibility periods failed," typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to determine the eligibility periods for a specific business process, such as a service order or a sales order. This can happen for various reasons, and understanding the cause is crucial for resolving the issue.
  Causes:
  
  
  Missing or Incorrect Configuration: The eligibility criteria for the specific business process may not be configured correctly in the system. This includes settings related to eligibility periods, validity dates, or other related parameters.
  
  
  Data Inconsistencies: There may be inconsistencies in the master data or transactional data that prevent the system from determining eligibility. This could include missing data in customer records, product master data, or service contracts.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the eligibility data, leading to a failure in the determination process.
  
  
  Custom