How To Fix CRM_PS_ELD214 - Determination of eligibility periods failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ELD - Messages from Eligibility Determination

• Message number: 214

• Message text: Determination of eligibility periods failed

What causes this issue?

The determination of automatic eligibility periods (using a BRFplus rule
or BAdI implementation) or the definition of manual eligibility periods
failed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If this affects eligibility periods that were determined automatically
(eligibility determination), contact your system administrator.
If eligibility determination is not supported, define the eligibility
period(s) manually.

Procedure for System Administrators

Check the determination of eligibility periods in the corresponding
BRFplus rule or in the active BAdI implementation of <NP>CRM_PS_ELD_BADI
</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELD214 - Determination of eligibility periods failed ?

  The SAP error message CRM_PS_ELD214, which states "Determination of eligibility periods failed," typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to determine the eligibility periods for a specific business process, such as a service order or a sales order. This can happen for various reasons, and understanding the cause is crucial for resolving the issue.
  Causes:
  
  
  Missing or Incorrect Configuration: The eligibility criteria for the specific business process may not be configured correctly in the system. This includes settings related to eligibility periods, validity dates, or other related parameters.
  
  
  Data Inconsistencies: There may be inconsistencies in the master data or transactional data that prevent the system from determining eligibility. This could include missing data in customer records, product master data, or service contracts.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the eligibility data, leading to a failure in the determination process.
  
  
  Custom Logic or Enhancements: If there are custom developments or enhancements in the system that affect eligibility determination, they may not be functioning correctly.
  
  
  System Errors or Bugs: There could be a bug in the SAP system or a temporary issue that is causing the eligibility determination to fail.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings related to eligibility determination in the SAP CRM system. Ensure that all necessary parameters are set correctly.
  
  
  Validate Master Data: Check the relevant master data (e.g., customer, product, service contracts) for completeness and accuracy. Ensure that all required fields are filled out and that there are no inconsistencies.
  
  
  Review Authorizations: Ensure that the user encountering the error has the necessary authorizations to access the eligibility data. This may involve checking user roles and permissions.
  
  
  Debug Custom Logic: If there are custom developments affecting eligibility determination, review the code for any issues. Debugging may be necessary to identify the root cause.
  
  
  Check for System Notes or Patches: Look for any SAP Notes or patches that may address known issues related to eligibility determination. Applying relevant updates may resolve the problem.
  
  
  Consult SAP Support: If the issue persists after checking the above areas, consider reaching out to SAP Support for further assistance. They may provide insights or solutions based on the specific context of your system.
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SPRO (for configuration) or SE80 (for development) to investigate the issue further.
  SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that might address this specific error message.
  Documentation: Review the SAP documentation related to eligibility determination in CRM for additional insights and best practices.
  
  By systematically addressing these areas, you should be able to identify the cause of the error and implement an appropriate solution.