How To Fix CRM_PS_ELD213 - Overlap of '&1' eligibility periods starts on &2 and ends on &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ELD - Messages from Eligibility Determination

• Message number: 213

• Message text: Overlap of '&1' eligibility periods starts on &2 and ends on &3 &4

What causes this issue?

The consistency check has detected one or multiple error(s) caused by
existing overlapping eligibility periods. An overlap of eligibility
periods defined manually or those determined automatically is not
allowed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you have overlapping eligibility periods that were determined
automatically, contact your system administrator.
If you have overlapping eligibility periods that were defined manually,
check your entries.

Procedure for System Administrators

Check the eligibility determination in your corresponding BRFplus rule
or in the active BAdI implementation of <NP>CRM_PS_ELD_BADI</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELD213 - Overlap of '&1' eligibility periods starts on &2 and ends on &3 &4 ?

  The SAP error message CRM_PS_ELD213 indicates that there is an overlap in eligibility periods for a specific item or service in the SAP CRM system. This typically occurs when you are trying to create or modify an eligibility period for a product or service that conflicts with an existing eligibility period.
  Cause:
  The error message is triggered when:
  
  You attempt to create or modify an eligibility period that overlaps with an existing eligibility period for the same product or service.
  The start and end dates of the new eligibility period fall within the range of an already defined eligibility period.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Existing Eligibility Periods:
  
  Review the existing eligibility periods for the product or service in question. You can do this by navigating to the relevant transaction or report in SAP that displays eligibility periods.
  
  
  
  Adjust Dates:
  
  If you find that the new eligibility period overlaps with an existing one, you will need to adjust the start and/or end dates of the new eligibility period to ensure that there is no overlap.
  
  
  
  Modify Existing Periods:
  
  If the existing eligibility period is no longer valid or needs to be changed, consider modifying or deleting it to accommodate the new eligibility period.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on managing eligibility periods in your specific version of SAP CRM.
  
  
  
  Testing:
  
  After making the necessary adjustments, test the changes to ensure that the error no longer occurs and that the eligibility periods are functioning as intended.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that deal with eligibility periods, such as CRM-related transactions for managing products and services.
  User Roles: Ensure that you have the appropriate permissions to view and modify eligibility periods in the system.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address specific issues.
  
  If the problem persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.