How To Fix CRM_PS_ELD211 - Eligibility period from &1 - &2 does not match decision period &3 - &4

CRM_PS_ELD211 - Overview

• Message type: E = Error

• Message class: CRM_PS_ELD - Messages from Eligibility Determination

• Message number: 211

• Message text: Eligibility period from &1 - &2 does not match decision period &3 - &4

What causes this issue?

Process consistency check has detected one or multiple error(s) during
eligiblity determination (validity check)

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In case of
manual defined eligibility periods please check your input for validity
automatic eligibility period determination please contact your process
responsible or system administrator

Procedure for System Administrators

In case of automatic eligibility period determination check your
corresponding BRFplus rule or the active BAdI implementation in
<NP>CRM_PS_ELD_BADI</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELD211 - Eligibility period from &1 - &2 does not match decision period &3 - &4 ?

  The SAP error message CRM_PS_ELD211 indicates a mismatch between the eligibility period and the decision period in the context of a CRM (Customer Relationship Management) scenario, particularly related to the Product Selection (PS) functionality. This error typically arises when the time frames defined for eligibility do not align with the decision-making periods set in the system.
  
  Cause:
  
  Mismatched Dates: The eligibility period defined for a product or service does not overlap or align with the decision period that is being evaluated.
  
  Configuration Issues: There may be incorrect configurations in the product or service settings, leading to discrepancies in the defined periods.
  Data Entry Errors: Incorrect data entry when setting up eligibility or decision periods can lead to this error.
  Changes in Business Rules: If there have been recent changes in business rules or policies that affect eligibility and decision periods, this could lead to mismatches.
  
  
  Solution:
  
  Check Eligibility and Decision Periods: Review the eligibility period (&1 -