How To Fix CRM_PS_ELD211 - Eligibility period from &1 - &2 does not match decision period &3 - &4

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ELD - Messages from Eligibility Determination

• Message number: 211

• Message text: Eligibility period from &1 - &2 does not match decision period &3 - &4

What causes this issue?

Process consistency check has detected one or multiple error(s) during
eligiblity determination (validity check)

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In case of
manual defined eligibility periods please check your input for validity
automatic eligibility period determination please contact your process
responsible or system administrator

Procedure for System Administrators

In case of automatic eligibility period determination check your
corresponding BRFplus rule or the active BAdI implementation in
<NP>CRM_PS_ELD_BADI</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELD211 - Eligibility period from &1 - &2 does not match decision period &3 - &4 ?

  The SAP error message CRM_PS_ELD211 indicates a mismatch between the eligibility period and the decision period in the context of a CRM (Customer Relationship Management) scenario, particularly related to the Product Selection (PS) functionality. This error typically arises when the time frames defined for eligibility do not align with the decision-making periods set in the system.
  Cause:
  
  Mismatched Dates: The eligibility period defined for a product or service does not overlap or align with the decision period that is being evaluated.
  Configuration Issues: There may be incorrect configurations in the product or service settings, leading to discrepancies in the defined periods.
  Data Entry Errors: Incorrect data entry when setting up eligibility or decision periods can lead to this error.
  Changes in Business Rules: If there have been recent changes in business rules or policies that affect eligibility and decision periods, this could lead to mismatches.
  
  Solution:
  
  Check Eligibility and Decision Periods: Review the eligibility period (&1 - &2) and the decision period (&3 - &4) to ensure they are correctly defined and aligned. Make sure that the eligibility period falls within the decision period.
  Adjust Configuration: If the periods are not aligned, adjust the configuration settings in the system to ensure that they match. This may involve changing the eligibility dates or the decision period dates.
  Data Validation: Validate the data entries for both eligibility and decision periods to ensure there are no typographical errors or incorrect date formats.
  Consult Documentation: Refer to the SAP documentation or configuration guides related to Product Selection and eligibility rules to ensure compliance with best practices.
  Testing: After making adjustments, conduct tests to ensure that the error no longer occurs and that the system behaves as expected.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in reviewing or adjusting eligibility and decision periods, such as CRM-related transaction codes.
  SAP Notes: Check for any SAP Notes or updates that may address known issues related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to make changes to eligibility and decision periods.
  Support: If the issue persists after troubleshooting, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to resolve the CRM_PS_ELD211 error and ensure that the eligibility and decision periods are correctly aligned in your SAP system.