How To Fix CRM_PS_ELD210 - Eligibility period from &1 - &2 is inconsistent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ELD - Messages from Eligibility Determination

• Message number: 210

• Message text: Eligibility period from &1 - &2 is inconsistent

What causes this issue?

Process consistency check has detected one or multiple error(s) during
eligiblity period determination (validity check)

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In case of
Manual defined Eligibility Periods please check your input for validity
Automatic Eligibility Period Determination please contact your process
responsible or system administrator

Procedure for System Administrators

In case of automatic Eligibility Period Determination please check the
corresponding BRFplus rule or the active BAdI implementation in
<NP>CRM_PS_ELD_BADI</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELD210 - Eligibility period from &1 - &2 is inconsistent ?

  The SAP error message CRM_PS_ELD210, which states "Eligibility period from &1 - &2 is inconsistent," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the eligibility period defined for a particular business object, such as a promotion, offer, or contract.
  Cause:
  
  
  Inconsistent Dates: The most common cause of this error is that the start date (&1) and end date (&2) of the eligibility period are not set correctly. For example, the start date may be later than the end date, or there may be gaps in the eligibility periods defined for different items.
  
  
  Overlapping Periods: If there are overlapping eligibility periods for the same item or promotion, this can also trigger the error.
  
  
  Configuration Issues: There may be issues in the configuration settings related to eligibility periods in the CRM system.
  
  
  Data Entry Errors: Manual data entry errors when defining eligibility periods can lead to inconsistencies.
  
  
  Solution:
  
  
  Check Dates: Review the eligibility period dates for the relevant business object. Ensure that the start date is earlier than the end date and that there are no gaps or overlaps with other periods.
  
  
  Adjust Eligibility Periods: If you find any inconsistencies, adjust the eligibility periods accordingly. Make sure that all periods are logically defined and do not conflict with one another.
  
  
  Review Configuration: If the issue persists, check the configuration settings in the CRM system related to eligibility periods. Ensure that they are set up correctly according to business requirements.
  
  
  Data Validation: Implement data validation checks to prevent future inconsistencies. This can include setting up validation rules in the system to ensure that users cannot enter invalid date ranges.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on managing eligibility periods in your version of SAP CRM.
  
  
  Testing: After making changes, conduct thorough testing to ensure that the eligibility periods are now consistent and that the error message no longer appears.
  
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes in SAP to access the relevant business objects or configuration settings (e.g., CRM Order Management).
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address known issues.
  User Roles: Ensure that users have the appropriate roles and permissions to modify eligibility periods, as restrictions may lead to incomplete data entry.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM for further assistance.