How To Fix CRM_PS_ELD212 - Eligibility period gap of &1 day(s) has been detected: &2 - &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_ELD - Messages from Eligibility Determination

• Message number: 212

• Message text: Eligibility period gap of &1 day(s) has been detected: &2 - &3 &4

What causes this issue?

Process consistency check has detected one or multiple error(s) during
the eligibility determination (validity check).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Proceed as follows:
If you are using eligibility periods that you have defined manually,
check that your entries are valid.
If you are using automatic eligibility period determination, contact
your system administrator.

Procedure for System Administrators

Check the eligibility determination in your corresponding BRFplus rule
or in the active BAdI implementation of <NP>CRM_PS_ELD_BADI</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_ELD212 - Eligibility period gap of &1 day(s) has been detected: &2 - &3 &4 ?

  The SAP error message CRM_PS_ELD212 indicates that there is a gap in the eligibility period for a specific item or service in the CRM system. This error typically arises in scenarios where eligibility checks are performed, such as in pricing, promotions, or service availability.
  Cause:
  The error message "Eligibility period gap of &1 day(s) has been detected: &2 - &3 &4" suggests that there is a discrepancy in the eligibility dates for a particular item or service. The placeholders (&1, &2, &3, &4) represent:
  
  &1: The number of days of the gap detected.
  &2: The start date of the eligibility period.
  &3: The end date of the eligibility period.
  &4: Additional information, which could be the item number or service ID.
  
  This gap can occur due to:
  
  Incorrectly configured eligibility periods in the system.
  Overlapping or missing date ranges in the configuration of promotions, pricing, or service availability.
  Manual errors during data entry or updates.
  
  Solution:
  To resolve the CRM_PS_ELD212 error, you can take the following steps:
  
  
  Check Eligibility Configuration:
  
  Review the eligibility periods configured for the item or service in question. Ensure that the start and end dates are correctly set without any gaps.
  
  
  
  Adjust Dates:
  
  If you find that there is indeed a gap, adjust the eligibility dates to ensure continuity. This may involve extending the end date of the previous eligibility period or adjusting the start date of the next period.
  
  
  
  Review Related Master Data:
  
  Check the master data related to the item or service. Ensure that all relevant records (e.g., pricing conditions, promotion details) are consistent and correctly configured.
  
  
  
  Test Changes:
  
  After making adjustments, test the eligibility check again to ensure that the error is resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on configuring eligibility periods and handling related errors.
  
  
  
  Seek Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to access and modify the relevant order or service data.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on this error.
  System Logs: Review system logs for any additional error messages or warnings that could provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the eligibility period gap that is causing the CRM_PS_ELD212 error in your SAP system.