How To Fix CRM_PS_CAP001 - Creation of a new case is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 001

• Message text: Creation of a new case is not allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP001 - Creation of a new case is not allowed ?

  The SAP error message CRM_PS_CAP001, which states "Creation of a new case is not allowed," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create a new case but is restricted from doing so due to certain conditions or settings in the system.
  Causes:
  
  
  Authorization Issues: The user may not have the necessary permissions to create a new case. This could be due to missing roles or authorizations in the user's profile.
  
  
  Configuration Settings: The system may be configured to restrict case creation under certain conditions, such as specific statuses or organizational settings.
  
  
  Business Rules: There may be business rules or logic implemented in the system that prevent the creation of new cases based on certain criteria (e.g., if there are open cases for the same customer).
  
  
  System Status: The system might be in a status that does not allow new cases to be created, such as during a