How To Fix CRM_PS_CAP001 - Creation of a new case is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 001

• Message text: Creation of a new case is not allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP001 - Creation of a new case is not allowed ?

  The SAP error message CRM_PS_CAP001, which states "Creation of a new case is not allowed," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create a new case but is restricted from doing so due to certain conditions or settings in the system.
  Causes:
  
  
  Authorization Issues: The user may not have the necessary permissions to create a new case. This could be due to missing roles or authorizations in the user's profile.
  
  
  Configuration Settings: The system may be configured to restrict case creation under certain conditions, such as specific statuses or organizational settings.
  
  
  Business Rules: There may be business rules or logic implemented in the system that prevent the creation of new cases based on certain criteria (e.g., if there are open cases for the same customer).
  
  
  System Status: The system might be in a status that does not allow new cases to be created, such as during a maintenance window or if the CRM system is in a locked state.
  
  
  Data Integrity Issues: There may be issues with the data being entered that violate business rules or data integrity constraints.
  
  
  Solutions:
  
  
  Check User Authorizations: Verify that the user has the appropriate roles and authorizations to create cases. This can be done by checking the user's profile in the SAP system.
  
  
  Review Configuration Settings: Consult with your SAP administrator or functional consultant to review the configuration settings related to case management. Ensure that there are no restrictions in place that would prevent case creation.
  
  
  Examine Business Rules: Investigate any business rules that may be affecting case creation. This may involve checking custom logic or workflows that are implemented in the system.
  
  
  System Status Check: Ensure that the system is not in a locked state or undergoing maintenance. If it is, wait until the maintenance is complete or the system is unlocked.
  
  
  Data Validation: Check the data being entered for the new case to ensure it meets all required fields and adheres to any validation rules set in the system.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to CRM case management for additional insights or known issues.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_PS_CAP001 error.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing cases and CRM-related transactions.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to allow for the creation of new cases in SAP CRM.