How To Fix CRM_PS_CAP000 - Details for this category of case type determ. strategy are not necessary

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 000

• Message text: Details for this category of case type determ. strategy are not necessary

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP000 - Details for this category of case type determ. strategy are not necessary ?

  The SAP error message CRM_PS_CAP000 typically indicates that there is an issue with the determination strategy for a specific case type in the SAP Customer Relationship Management (CRM) system. This error suggests that the system is unable to find the necessary details for the case type determination strategy, which is essential for processing cases correctly.
  Cause:
  
  Missing Configuration: The determination strategy for the specific case type may not be configured properly in the system.
  Incorrect Case Type: The case type being used may not be valid or may not have an associated determination strategy.
  Data Inconsistencies: There may be inconsistencies or missing data in the configuration tables related to case types and their determination strategies.
  Authorization Issues: The user may not have the necessary authorizations to access the determination strategy configuration.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for case type determination in the SAP CRM system.
  Ensure that the determination strategy is correctly defined for the specific case type you are working with.
  If necessary, create or modify the determination strategy to include the required details.
  
  
  
  Validate Case Type:
  
  Verify that the case type you are using is valid and correctly set up in the system.
  Check if the case type is active and has the necessary attributes assigned.
  
  
  
  Review Data:
  
  Look for any inconsistencies or missing entries in the relevant configuration tables.
  Ensure that all required fields are populated and that there are no errors in the data.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access and modify the determination strategy settings.
  If needed, consult with your SAP security team to review and adjust user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed guidance on configuring case type determination strategies.
  
  
  
  Testing:
  
  After making changes, test the case type determination process to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO to access the configuration settings or CRMD_ORDER to work with CRM orders and cases.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Consider visiting SAP Community forums or other user groups for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to engage with SAP support for further assistance.