How To Fix CRM_PS_CAP002 - Multiple cases match selection criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 002

• Message text: Multiple cases match selection criteria

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP002 - Multiple cases match selection criteria ?

  The SAP error message CRM_PS_CAP002, which states "Multiple cases match selection criteria," typically occurs in the context of the SAP Customer Relationship Management (CRM) system when a user attempts to retrieve or process cases (or service requests) and the system finds multiple cases that meet the specified selection criteria. This can lead to ambiguity, as the system does not know which specific case the user intends to work with.
  Cause:
  
  Ambiguous Selection Criteria: The criteria used to filter or search for cases are too broad, resulting in multiple cases being returned.
  Data Duplication: There may be duplicate cases in the system that match the search criteria.
  Incorrect Configuration: The configuration of the CRM system may not be set up to handle the selection criteria properly.
  
  Solution:
  
  Refine Selection Criteria: Modify the search parameters to be more specific. This could involve adding additional filters such as date ranges, status, or specific identifiers (like case numbers).
  Review Data for Duplicates: Check the database for duplicate cases and resolve any duplicates that may exist. This may involve merging cases or deleting unnecessary duplicates.
  Check Configuration: Review the configuration settings in the CRM system to ensure that they are set up correctly to handle the selection criteria. This may involve consulting with a system administrator or SAP consultant.
  Use Advanced Search Options: If available, utilize advanced search options or features that allow for more granular filtering of cases.
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any known issues or patches related to this error message. SAP's support portal may have specific notes addressing this error.
  User Training: Ensure that users are trained on how to effectively use the search functionality within the CRM system to avoid broad searches that lead to this error.
  System Logs: Review system logs for additional context or details surrounding the error, which may provide insights into why multiple cases are being returned.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.