How To Fix CRM_PS_CAP003 - No case creation strategy found; check Customizing

CRM_PS_CAP003 - Overview

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 003

• Message text: No case creation strategy found; check Customizing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP003 - No case creation strategy found; check Customizing ?

  The SAP error message CRM_PS_CAP003 indicates that there is no case creation strategy defined in the system for the specific scenario you are trying to execute. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when attempting to create a case or service request, and the system cannot find a valid strategy to follow.
  
  Cause:
  
  Missing Case Creation Strategy: The primary cause of this error is that the system does not have a defined case creation strategy for the specific business process or scenario you are working with.
  
  Configuration Issues: The configuration settings in the SAP system may not be properly set up, leading to the absence of a case creation strategy.
  Incorrect Customizing: The customizing settings may not have been completed or may have been incorrectly configured.
  
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate