How To Fix CRM_PS_CAP003 - No case creation strategy found; check Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 003

• Message text: No case creation strategy found; check Customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP003 - No case creation strategy found; check Customizing ?

  The SAP error message CRM_PS_CAP003 indicates that there is no case creation strategy defined in the system for the specific scenario you are trying to execute. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when attempting to create a case or service request, and the system cannot find a valid strategy to follow.
  Cause:
  
  Missing Case Creation Strategy: The primary cause of this error is that the system does not have a defined case creation strategy for the specific business process or scenario you are working with.
  Configuration Issues: The configuration settings in the SAP system may not be properly set up, leading to the absence of a case creation strategy.
  Incorrect Customizing: The customizing settings may not have been completed or may have been incorrectly configured.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the following path: 
  Customer Relationship Management -> Service -> Service Order Management -> Case Management -> Define Case Creation Strategy
  
  Ensure that a case creation strategy is defined for the relevant business process. If not, you will need to create one.
  
  
  
  Create a Case Creation Strategy:
  
  If a strategy does not exist, you can create a new one by defining the necessary parameters, such as the case type, status, and other relevant attributes.
  Make sure to assign the strategy to the appropriate organizational units and business processes.
  
  
  
  Check for Existing Strategies:
  
  If there are existing strategies, verify that they are active and correctly configured. Ensure that they are applicable to the scenario you are trying to execute.
  
  
  
  Testing:
  
  After making the necessary changes, test the case creation process again to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed guidance on configuring case creation strategies.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue through configuration, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for customizing and CRMD_ORDER for managing service orders.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to create and manage case creation strategies.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to this error message.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_PS_CAP003 error in your SAP system.