How To Fix CRM_PS_CAP005 - No case determination strategy found; check Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 005

• Message text: No case determination strategy found; check Customizing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP005 - No case determination strategy found; check Customizing ?

  The SAP error message CRM_PS_CAP005 indicates that the system could not find a case determination strategy for the specific scenario you are trying to execute. This typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to determine how to handle a particular case or process due to missing configuration.
  Cause:
  
  Missing Configuration: The most common cause of this error is that the case determination strategy has not been defined in the system. This could be due to incomplete configuration during the setup of the CRM system.
  Incorrect Assignment: The case determination strategy may not be correctly assigned to the relevant business processes or objects.
  Customizing Issues: There may be issues in the customizing settings that prevent the system from finding the appropriate strategy.
  
  Solution:
  To resolve the CRM_PS_CAP005 error, follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for case management or case determination strategies. This is usually found under:
  Customer Relationship Management -> Service -> Service Order Management -> Case Management -> Define Case Determination Strategy
  
  Ensure that a case determination strategy is defined and that it is active.
  
  
  
  Assign Case Determination Strategy:
  
  Ensure that the case determination strategy is assigned to the relevant business objects or processes. This may involve checking the settings for the specific transaction or process you are working with.
  
  
  
  Review Documentation:
  
  Check the SAP documentation or help files related to case management and case determination strategies for any additional configuration steps that may be required.
  
  
  
  Test the Configuration:
  
  After making any changes, test the configuration by attempting to execute the process again to see if the error persists.
  
  
  
  Consult with SAP Support:
  
  If you are unable to resolve the issue through the above steps, consider reaching out to SAP support or consulting with an SAP expert who can provide more specific guidance based on your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for customizing, CRMD_ORDER for managing CRM orders, and others that may be relevant to your specific scenario.
  SAP Notes: Check for any SAP Notes related to CRM case management and case determination strategies that may provide additional insights or solutions.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_PS_CAP005 error in your SAP system.