How To Fix CRM_PS_CAP005 - No case determination strategy found; check Customizing

CRM_PS_CAP005 - Overview

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 005

• Message text: No case determination strategy found; check Customizing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP005 - No case determination strategy found; check Customizing ?

  The SAP error message CRM_PS_CAP005 indicates that the system could not find a case determination strategy for the specific scenario you are trying to execute. This typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to determine how to handle a particular case or process due to missing configuration.
  
  Cause:
  
  Missing Configuration: The most common cause of this error is that the case determination strategy has not been defined in the system. This could be due to incomplete configuration during the setup of the CRM system.
  Incorrect Assignment: The case determination strategy may not be correctly assigned to the relevant business processes or objects.
  Customizing Issues: There may be issues in the customizing settings that prevent the system from finding the appropriate strategy.
  
  
  Solution:
  To resolve the CRM_PS_CAP005 error, follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant