How To Fix CRM_PS_CAP007 - Case assignment failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PS_CAP -

• Message number: 007

• Message text: Case assignment failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PS_CAP007 - Case assignment failed ?

  The SAP error message CRM_PS_CAP007, which indicates that "Case assignment failed," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with assigning a case to a specific business object or user. This error can arise due to various reasons, including configuration issues, missing data, or system constraints.
  Causes:
  
  Missing or Incorrect Configuration: The case assignment rules may not be properly configured in the system.
  Authorization Issues: The user attempting to assign the case may not have the necessary authorizations.
  Data Inconsistencies: Required fields or data may be missing or incorrect in the case or the target object.
  Business Object Status: The status of the business object to which the case is being assigned may not allow for assignment.
  System Constraints: There may be system limitations or constraints that prevent the assignment from being processed.
  
  Solutions:
  
  Check Configuration: Review the case assignment configuration in the CRM system. Ensure that the rules for case assignment are correctly set up.
  Verify Authorizations: Ensure that the user has the necessary authorizations to perform case assignments. This can be checked in the user roles and profiles.
  Validate Data: Check the data associated with the case and the target object. Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  Review Business Object Status: Check the status of the business object to which the case is being assigned. Ensure that it is in a state that allows for assignment.
  Consult Logs: Look at the application logs (transaction SLG1) for more detailed error messages that can provide additional context on why the assignment failed.
  System Notes: Check for any system notes or updates that may address known issues related to case assignment.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to CRM_PS_CAP007.
  Documentation: Review the official SAP documentation for CRM case management to understand the expected behavior and configuration settings.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.