How To Fix CRM_PROV_IMG_CHECK026 - Document distribution schema &1 does not have a step with category &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PROV_IMG_CHECK -

• Message number: 026

• Message text: Document distribution schema &1 does not have a step with category &2

What causes this issue?

You must define waiting steps for the distribution of a subscription
contract document in the Order Distribution Infrastructure (ODI)
document distribution schema.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Make the relevant entry in the Customizing activity
<DS:SIMG.CRMVC_ISX_MSG_DIST>Define Settings for Document Distribution
</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PROV_IMG_CHECK026 - Document distribution schema &1 does not have a step with category &2 ?

  The SAP error message CRM_PROV_IMG_CHECK026 indicates that there is an issue with the document distribution schema in the SAP CRM system. Specifically, it means that the specified document distribution schema does not contain a step with the required category. This can occur during processes such as document distribution or when trying to execute certain functions related to document handling.
  Cause:
  
  Missing Step in Schema: The document distribution schema defined in the system does not have a step that corresponds to the category specified in the error message.
  Incorrect Configuration: The configuration of the document distribution schema may be incomplete or incorrect, leading to the absence of necessary steps.
  Custom Development: If there are custom developments or modifications in the document distribution process, they may not align with the existing schema.
  
  Solution:
  
  
  Check Document Distribution Schema:
  
  Go to the configuration settings for document distribution schemas in SAP CRM.
  Verify that the schema specified in the error message exists and is correctly configured.
  Ensure that it includes a step for the category mentioned in the error message.
  
  
  
  Add Missing Steps:
  
  If the required step is missing, you may need to add it to the document distribution schema.
  This can typically be done through the transaction code CRMD_ORDER or the relevant customizing transaction for document distribution.
  
  
  
  Review Customizations:
  
  If there are custom developments, review them to ensure they are compatible with the standard document distribution process.
  Make adjustments as necessary to align with the expected schema.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to document distribution schemas for additional guidance on configuration and troubleshooting.
  
  
  
  Testing:
  
  After making changes, test the document distribution process to ensure that the error is resolved and that the distribution works as expected.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, CRMD_ORDER for managing orders, and SE80 for checking custom developments.
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional insights into document distribution schema configuration.
  Support: If the issue persists after checking the configuration, consider reaching out to SAP support or consulting with an SAP expert who specializes in CRM configurations.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.