How To Fix CRM_PRODUCT_WARRANTY018 - Choose the counter attribute in the counter data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 018

• Message text: Choose the counter attribute in the counter data

What causes this issue?

You have entered counter data in warranty management, however you have
not maintained the <LS>Warranty Counter Attribute</> field. This field
is mandatory when you enter counter data in the warranty.

System Response

System terminates processing.

How to fix this error?

Select a warranty counter attribute.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_WARRANTY018 - Choose the counter attribute in the counter data ?

  The SAP error message CRM_PRODUCT_WARRANTY018 typically indicates that there is an issue related to the counter attributes in the warranty management module of SAP CRM. This error occurs when the system expects a counter attribute to be selected or defined, but it is either missing or not properly configured.
  Cause:
  
  Missing Counter Attribute: The counter attribute that is required for the warranty processing is not selected or defined in the system.
  Configuration Issues: There may be issues in the configuration of warranty management or the specific product being processed.
  Data Inconsistencies: The data related to the product or warranty may not be consistent or complete, leading to the inability to select a counter attribute.
  
  Solution:
  
  
  Check Product Configuration:
  
  Go to the product master data and ensure that the counter attributes are properly defined for the product in question.
  Ensure that the warranty settings for the product include the necessary counter attributes.
  
  
  
  Define Counter Attributes:
  
  If the counter attributes are not defined, you may need to create or configure them in the system. This can typically be done in the customizing settings for warranty management.
  Navigate to the relevant customizing transaction (e.g., SPRO) and check the settings under Customer Relationship Management > Service > Warranty Management > Define Counter Attributes.
  
  
  
  Select Counter Attribute:
  
  When processing the warranty, ensure that you are selecting the appropriate counter attribute from the available options. This may involve reviewing the warranty claim or service order to ensure the correct attribute is chosen.
  
  
  
  Data Validation:
  
  Validate the data associated with the warranty and product to ensure there are no inconsistencies. This may involve checking for missing or incorrect entries in the database.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to warranty management for additional guidance on configuring and using counter attributes.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), or CRM_ORDER for warranty-related processes.
  User Roles: Ensure that the user has the necessary permissions to access and modify warranty and product data.
  
  By following these steps, you should be able to resolve the CRM_PRODUCT_WARRANTY018 error and successfully process warranties in SAP CRM.