How To Fix CRM_PRODUCT_WARRANTY017 - Same attribute has been used multiple times in the counter data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 017

• Message text: Same attribute has been used multiple times in the counter data

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_WARRANTY017 - Same attribute has been used multiple times in the counter data ?

  The SAP error message CRM_PRODUCT_WARRANTY017 indicates that the same attribute has been used multiple times in the counter data for a warranty or service contract. This typically occurs when there are duplicate entries for attributes that should be unique within the context of the warranty or service contract.
  Cause:
  
  Duplicate Attributes: The error is primarily caused by having the same attribute (e.g., serial number, warranty type) listed more than once in the counter data for a warranty or service contract.
  Data Entry Errors: Manual data entry mistakes can lead to the same attribute being entered multiple times.
  Data Migration Issues: If data has been migrated from another system, it may contain duplicates that were not cleaned up before the migration.
  Configuration Issues: Incorrect configuration in the warranty management settings may lead to this error.
  
  Solution:
  
  Check Counter Data: Review the counter data associated with the warranty or service contract. Look for any duplicate entries of attributes and remove or correct them.
  Data Validation: Implement validation checks to ensure that attributes are unique before saving or processing warranty data.
  Data Cleanup: If the issue arises from data migration, perform a cleanup of the data to remove duplicates.
  Review Configuration: Check the configuration settings in the warranty management module to ensure that they are set up correctly and do not allow duplicate attributes.
  Testing: After making changes, test the warranty or service contract creation process to ensure that the error does not occur again.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the SAP documentation for warranty management to understand the expected structure of counter data and attributes.
  Support: If the issue persists after attempting the above solutions, consider reaching out to SAP support for further assistance.
  
  By addressing the root cause of the duplicate attributes, you should be able to resolve the CRM_PRODUCT_WARRANTY017 error and proceed with your warranty or service contract processing.