How To Fix CRM_PRODUCT_WARRANTY019 - Choose the unit of measurement in the counter data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 019

• Message text: Choose the unit of measurement in the counter data

What causes this issue?

You have entered counter data in warranty management, however you have
not maintained the <ls>UoM Counter Value</> field. This field is
mandatory when you enter counter data in the warranty.

System Response

System terminates processing.

How to fix this error?

Select a unit of measurement.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_WARRANTY019 - Choose the unit of measurement in the counter data ?

  The SAP error message CRM_PRODUCT_WARRANTY019 typically occurs in the context of warranty management within the SAP Customer Relationship Management (CRM) module. This error indicates that the system requires a unit of measurement to be specified for the counter data related to a warranty.
  Cause:
  The error arises when you are trying to create or update warranty information, and the system cannot determine the unit of measurement for the counter data. This could happen due to:
  
  Missing Unit of Measurement: The unit of measurement for the counter data has not been defined or is missing in the warranty configuration.
  Incorrect Configuration: The configuration settings for the warranty or product might not be set up correctly, leading to the absence of a required unit of measurement.
  Data Entry Error: There may be an oversight during data entry where the unit of measurement was not selected or was incorrectly entered.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Warranty Configuration:
  
  Navigate to the warranty configuration settings in SAP.
  Ensure that the unit of measurement is defined for the warranty counters. This can typically be found in the warranty management settings.
  
  
  
  Define Unit of Measurement:
  
  If the unit of measurement is missing, you will need to define it. Go to the relevant configuration area (e.g., SPRO) and set up the unit of measurement for the warranty counters.
  
  
  
  Review Product Master Data:
  
  Check the product master data associated with the warranty. Ensure that the unit of measurement is correctly assigned to the product.
  
  
  
  Data Entry:
  
  If you are entering data manually, ensure that you select the appropriate unit of measurement when entering counter data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on warranty management and unit of measurement settings.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error does not occur.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Training and Documentation: Ensure that users involved in warranty management are trained on the importance of unit of measurement and how to properly enter data in the system.
  
  By following these steps, you should be able to resolve the CRM_PRODUCT_WARRANTY019 error and successfully manage warranty data in SAP.