How To Fix CRM_PRODUCT_WARRANTY020 - Warranty period is not completely processed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 020

• Message text: Warranty period is not completely processed

What causes this issue?

You have maintained a time-dependent warranty in warranty management.
However, no warranty period was specified in the <ls>Warranty Period</>
field and no time unit was selected.
If the warranty start, or the warranty end should be calculated using
the warranty, this is only possible if the <ls>Warranty Period</> field
is completely maintained. This means entering a warranty period in
conjunction with a time unit.

System Response

System continues processing.

How to fix this error?

Enter all necessary values in the <ls>Warranty Period</> field.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_WARRANTY020 - Warranty period is not completely processed ?

  The SAP error message CRM_PRODUCT_WARRANTY020 indicates that the warranty period for a product is not completely processed. This typically occurs in the context of warranty management within the SAP Customer Relationship Management (CRM) module. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Incomplete Warranty Data: The warranty data for the product may not be fully entered or may be missing critical information such as start date, end date, or warranty type.
  Configuration Issues: There may be issues with the configuration settings in the warranty management module, such as incorrect warranty rules or conditions.
  Product Master Data: The product master data may not be correctly set up, leading to discrepancies in warranty processing.
  Transaction Errors: Errors during the transaction processing that involve warranty claims or registrations can lead to this message.
  Status Issues: The warranty status may not be updated correctly, leading to inconsistencies in the warranty period.
  
  Solutions:
  
  Check Warranty Data: Review the warranty data for the affected product. Ensure that all necessary fields (start date, end date, warranty type) are filled out correctly.
  Review Configuration: Check the configuration settings in the warranty management module. Ensure that warranty rules and conditions are set up correctly.
  Validate Product Master Data: Ensure that the product master data is complete and accurate. Check for any missing or incorrect entries that could affect warranty processing.
  Transaction Review: If the error occurred during a specific transaction, review the transaction logs for any errors or inconsistencies. Correct any issues found.
  Update Status: If the warranty status is not updated, manually update it to reflect the correct status. This may involve using transaction codes or specific functions in the SAP system.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on warranty management and error handling.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), or CRM_ORDER for warranty-related transactions.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to process warranty data.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.