How To Fix CRM_PRODUCT_WARRANTY022 - Maintained product &1 is not a warranty

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 022

• Message text: Maintained product &1 is not a warranty

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_WARRANTY022 - Maintained product &1 is not a warranty ?

  The SAP error message CRM_PRODUCT_WARRANTY022 indicates that the product you are trying to process is not recognized as a warranty in the system. This error typically occurs in the context of warranty management within SAP Customer Relationship Management (CRM) or SAP Service Management.
  Cause:
  
  Product Configuration: The product you are trying to use may not be configured as a warranty product in the system. This could be due to missing warranty data or incorrect settings in the product master data.
  Warranty Type: The warranty type associated with the product may not be defined or may not be set up correctly.
  Product Status: The product might be in a status that does not allow it to be treated as a warranty (e.g., inactive or obsolete).
  Missing Warranty Information: The warranty information might not have been maintained for the product in the relevant tables.
  
  Solution:
  
  
  Check Product Master Data:
  
  Go to the product master data in SAP and verify that the product is set up correctly as a warranty product.
  Ensure that the warranty type is assigned to the product.
  
  
  
  Maintain Warranty Information:
  
  If the product is not set up as a warranty, you will need to maintain the warranty information. This can typically be done in the product master data transaction (e.g., using transaction CRMD_ORDER or CRMD_ORDERADM_H).
  Ensure that the warranty start date, end date, and any other relevant details are filled in.
  
  
  
  Review Warranty Configuration:
  
  Check the configuration settings for warranties in the SAP system. This may involve looking at the customizing settings in the SPRO transaction under the relevant modules (e.g., Sales and Distribution, Service Management).
  Ensure that the warranty types are defined and linked to the appropriate products.
  
  
  
  Check Product Status:
  
  Verify that the product is active and not in a status that would prevent it from being used as a warranty.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to warranty management for additional guidance on setting up and maintaining warranty products.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and MM02 (for material master changes).
  SAP Notes: Check SAP Notes for any known issues or patches related to warranty management that might address this error.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to view and edit product master data and warranty information.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in warranty management within SAP.