How To Fix CRM_PRODUCT_WARRANTY023 - Maintain the validity period of the warranty assignment

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 023

• Message text: Maintain the validity period of the warranty assignment

What causes this issue?

You have maintained a warranty assignment, but have specified an
incomplete, or incorrect validity period.
Enter both the <ls>Valid From</> date and the <ls>Valid To</> date so
that the validity period is complete.
Ensure that the <ls>Valid From</> date is smaller than, or comes before
the <ls>Valid To</> date.

System Response

System terminates processing.

How to fix this error?

Complete the correct validity period.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_WARRANTY023 - Maintain the validity period of the warranty assignment ?

  The SAP error message CRM_PRODUCT_WARRANTY023 indicates that there is an issue with the validity period of a warranty assignment in the SAP Customer Relationship Management (CRM) system. This error typically arises when the warranty assignment does not have a defined validity period, or the validity period is not correctly maintained.
  Cause:
  
  Missing Validity Dates: The warranty assignment may not have start and end dates defined.
  Incorrect Dates: The dates defined for the warranty may be in the past or not aligned with the product's lifecycle.
  Configuration Issues: There may be issues in the configuration of warranty management in the system.
  Data Inconsistencies: There could be inconsistencies in the data related to the product or warranty.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Warranty Assignment:
  
  Navigate to the warranty assignment in the CRM system.
  Ensure that the validity period (start date and end date) is correctly maintained.
  
  
  
  Maintain Validity Period:
  
  If the validity period is missing, add the appropriate start and end dates for the warranty assignment.
  Ensure that the dates are valid and make sense in the context of the product's lifecycle.
  
  
  
  Review Configuration:
  
  Check the configuration settings for warranty management in the SAP system.
  Ensure that all necessary settings are correctly configured to support warranty assignments.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any discrepancies in the product or warranty data.
  Correct any inconsistencies found during the check.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on warranty management and error handling.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRM_ORDER, CRM_PRODUCT, or CRM_WARRANTY to access warranty-related data.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to warranty management.
  User Roles: Ensure that you have the necessary permissions to view and edit warranty assignments in the system.
  
  By following these steps, you should be able to resolve the error message CRM_PRODUCT_WARRANTY023 and maintain the validity period of the warranty assignment effectively.