How To Fix CRM_PRODUCT_WARRANTY023 - Maintain the validity period of the warranty assignment

CRM_PRODUCT_WARRANTY023 - Overview

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 023

• Message text: Maintain the validity period of the warranty assignment

What causes this issue?

You have maintained a warranty assignment, but have specified an
incomplete, or incorrect validity period.
Enter both the <ls>Valid From</> date and the <ls>Valid To</> date so
that the validity period is complete.
Ensure that the <ls>Valid From</> date is smaller than, or comes before
the <ls>Valid To</> date.

System Response

System terminates processing.

How to fix this error?

Complete the correct validity period.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CRM_PRODUCT_WARRANTY023 - Details

• The SAP error message CRM_PRODUCT_WARRANTY023 indicates that there is an issue with the validity period of a warranty assignment in the SAP Customer Relationship Management (CRM) system. This error typically arises when the warranty assignment does not have a defined validity period, or the validity period is not correctly maintained.
  
  Cause:
  
  Missing Validity Dates: The warranty assignment may not have start and end dates defined.
  Incorrect Dates: The dates defined for the warranty may be in the past or not aligned with the product's lifecycle.
  
  Configuration Issues: There may be issues in the configuration of warranty management in the system.
  Data Inconsistencies: There could be inconsistencies in the data related to the product or warranty.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Warranty Assignment:
  
  Navigate to the warranty assignment in the CRM system.
  Ensure that the validity period (start date and end date) is correctly maintained.
  
  
  
  Maintain Validity Period:
  
  If the validity period is missing, add the