How To Fix CRM_PRODUCT_WARRANTY015 - Item object type &1 is not supported in warranty management

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 015

• Message text: Item object type &1 is not supported in warranty management

What causes this issue?

You have selected an item object type that is not currently supported in
warranty management.

System Response

System terminates processing.

How to fix this error?

Select an item object type that is supported in warranty management. You
can use the F4 help to display a list of possible item object types.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_WARRANTY015 - Item object type &1 is not supported in warranty management ?

  The SAP error message CRM_PRODUCT_WARRANTY015 indicates that the item object type specified in the transaction is not supported in warranty management. This error typically arises when you are trying to process a warranty claim or warranty-related transaction for an item type that the system does not recognize as valid for warranty management.
  Cause:
  
  Unsupported Item Type: The item type you are trying to use in warranty management is not configured or recognized by the system.
  Configuration Issues: The warranty management settings in the SAP system may not include the item type you are working with.
  Data Entry Error: There may be a mistake in the data entry, such as using an incorrect item number or type.
  
  Solution:
  
  Check Item Type: Verify the item type you are trying to process. Ensure that it is a valid type for warranty management.
  Configuration Review: 
  
  Go to the warranty management configuration settings in SAP.
  Check if the item type is included in the warranty management configuration.
  If it is not, you may need to add it or adjust the configuration to support the item type.
  
  
  Consult Documentation: Review the SAP documentation or help files related to warranty management to understand which item types are supported.
  Data Validation: Ensure that the data you are entering is correct and corresponds to the expected formats and types in the system.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with transaction codes related to warranty management, such as CRM_WTY for warranty processing.
  User Roles and Authorizations: Ensure that your user role has the necessary authorizations to access warranty management functions.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.