How To Fix CRM_PRODUCT_WARRANTY013 - Service type &1 is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 013

• Message text: Service type &1 is not available

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_WARRANTY013 - Service type &1 is not available ?

  The SAP error message CRM_PRODUCT_WARRANTY013 indicates that the service type specified in the transaction is not available. This error typically occurs in the context of warranty management within the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  Service Type Not Defined: The service type you are trying to use has not been defined in the system.
  Inactive Service Type: The service type exists but is not active or has been deactivated.
  Configuration Issues: There may be configuration issues in the warranty management settings that prevent the service type from being recognized.
  Authorization Issues: The user may not have the necessary authorizations to access the specified service type.
  
  Solution:
  
  
  Check Service Type Configuration:
  
  Go to the configuration settings for warranty management in SAP.
  Verify that the service type you are trying to use is defined and active.
  If it is not defined, you may need to create a new service type.
  
  
  
  Activate Service Type:
  
  If the service type exists but is inactive, you will need to activate it.
  This can typically be done in the customizing settings under the warranty management area.
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the service type.
  Check the user roles and profiles to confirm that they include access to warranty management functions.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation related to warranty management and service types for any additional configuration steps that may be required.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO to access the configuration settings or CRM_ORDER to check the order details.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: SAP Community and other forums can be helpful for finding similar issues faced by other users and their solutions.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.